Courtney Aucoin
Sunset
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
6
6
years of professional experience
Work History
Teller
Bank of the West
08.2024 - Current
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Backup Supervisor
First Federal Bank of Louisiana
07.2022 - 08.2024
- Backup supervisor
- Executed completion of CTRs efficiently.
- Completed end-of-day drawer balancing with precision.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
Assistant Manager
Sonic Drive-In
02.2019 - 06.2022
- Conducted nightly and shift-end financial tallies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High school diploma - undefined
Iowa High School
Iowa, LA01.2020
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling and management
- Compliance, banking laws, and regulations
- Customer relationship building
- Sales and Cross-selling
Timeline
Teller
Bank of the West
08.2024 - Current
Backup Supervisor
First Federal Bank of Louisiana
07.2022 - 08.2024
Assistant Manager
Sonic Drive-In
02.2019 - 06.2022
High school diploma - undefined
Iowa High School
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