Courtney Davis
Trout
Summary
Dynamic and results-oriented professional with plenty of customer service and management experience. Currently a teaching professional that takes communication and data expertise to the next level, eager to start promoting and enhancing your companies’ dynamics as it continues to flourish.
Overview
16
16
years of professional experience
Work History
Elementary Teacher
Olla Elementary School
Olla, La
08.2018 - Current
- Maintained a highly effective job evaluation all seven years of teaching.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
- Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
- Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.
Owner, Co-founder
Precision Clearing and Grading
Jena, La
01.2014 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Territory Manager
Clinical Pathology Laboratory
Shreveport And Monroe, La.
01.2022 - 12.2024
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
Customer Service – Management
Tiger Stop, Convenience Store
Olla, La
01.2010 - 01.2016
- Company Overview: Family owned business
- Started at our family owned business with basic customer service duties, that include managing employees, taking care of day to day operations.
- Handled pay roll and book keeping ensuring that the business was continuing to grow.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with state laws regarding alcohol and tobacco sales.
- Family owned business
- Provided regular performance feedback to team members, encouraging their growth and development as professionals in the field of customer service management.
- Participated in industry conferences and networking events to stay informed on best practices in customer service management.
- Fostered a culture of excellence within the team by promoting ongoing learning opportunities focused on industry best practices and emerging trends in customer service management.
- Optimized service delivery by staying informed on industry trends, emerging technologies, and best practices in customer service management.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
Education
Bachelor of Science - Business Administration
Louisiana State University of Alexandria
01.2018
Skills
- Effective Communication
- Eager and Proactive
- Team-oriented
- Sales management
- Managing experience
- Proactive
- Team collaboration
- Business growth and retention
- Strategic planning
- Business management
- Team leadership, training, and development
- Account management
- Client relations
Timeline
Territory Manager
Clinical Pathology Laboratory
01.2022 - 12.2024
Elementary Teacher
Olla Elementary School
08.2018 - Current
Owner, Co-founder
Precision Clearing and Grading
01.2014 - Current
Customer Service – Management
Tiger Stop, Convenience Store
01.2010 - 01.2016
Bachelor of Science - Business Administration
Louisiana State University of Alexandria