Courtney Denson
Abbeville,LA
Summary
Dynamic professional with a proven track record at Petsense, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and staff development. Skilled in financial management and conflict resolution, fostering a positive work environment while driving repeat business and achieving performance goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Petsense
08.2022 - Current
- Assisted in daily operations by coordinating team activities and schedules.
- Supported management in implementing new processes for improved efficiency.
- Collaborated with team members to ensure adherence to company policies and procedures.
- Engaged with customers to address inquiries and improve service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Business Owner
Self Employed Services
05.2015 - Current
- Developed comprehensive business strategies to enhance service offerings and customer engagement.
- Cultivated strong client relationships through effective communication and personalized service.
- Oversaw marketing initiatives, leveraging social media platforms to increase brand visibility.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preference.
- Coordinated financial management activities, including budgeting and expense tracking for sustainability.
- Managed financial operations to ensure fiscal responsibility, including budgeting and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols.
Education
High School Diploma -
Erath High School
Erath, LADog Training Certification - Dog Training
Animal Behavior College
12.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Conflict resolution
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Computer skills
- Multitasking Abilities
- Sales strategies
- Staff training and development
Timeline
Assistant Manager
Petsense
08.2022 - Current
Business Owner
Self Employed Services
05.2015 - Current
Dog Training Certification - Dog Training
Animal Behavior College
High School Diploma -
Erath High School