Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Denson

Abbeville,LA

Summary

Dynamic professional with a proven track record at Petsense, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and staff development. Skilled in financial management and conflict resolution, fostering a positive work environment while driving repeat business and achieving performance goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Petsense
08.2022 - Current
  • Assisted in daily operations by coordinating team activities and schedules.
  • Supported management in implementing new processes for improved efficiency.
  • Collaborated with team members to ensure adherence to company policies and procedures.
  • Engaged with customers to address inquiries and improve service quality.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Business Owner

Self Employed Services
05.2015 - Current
  • Developed comprehensive business strategies to enhance service offerings and customer engagement.
  • Cultivated strong client relationships through effective communication and personalized service.
  • Oversaw marketing initiatives, leveraging social media platforms to increase brand visibility.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preference.
  • Coordinated financial management activities, including budgeting and expense tracking for sustainability.
  • Managed financial operations to ensure fiscal responsibility, including budgeting and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols.

Education

High School Diploma -

Erath High School
Erath, LA

Dog Training Certification - Dog Training

Animal Behavior College
12.2016

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Staff development
  • Policy enforcement
  • Computer skills
  • Multitasking Abilities
  • Sales strategies
  • Staff training and development

Timeline

Assistant Manager

Petsense
08.2022 - Current

Business Owner

Self Employed Services
05.2015 - Current

Dog Training Certification - Dog Training

Animal Behavior College

High School Diploma -

Erath High School

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Courtney Denson