Courtney Guitreau
Folsom
Summary
Detail-oriented office manager with expertise in customer service, organizational skills, and administrative support. Proven ability to streamline operations and enhance team productivity.
Overview
14
14
years of professional experience
Work History
Office Manager
Marsh McLennan Agency
08.2024 - Current
- Managed daily office operations to ensure efficient workflow and resource allocation.
- Coordinated scheduling for meetings, appointments, and events to optimize team productivity.
- Maintained office supplies inventory through regular audits and vendor management.
- Implemented filing systems and document organization strategies to enhance information retrieval.
- Assisted in onboarding new employees by providing training on office protocols and systems.
- Developed internal communication channels to streamline information sharing among staff members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Bayou Medical LLC
02.2018 - 08.2024
- Supported financial processes by tracking expenses and processing invoices accurately.
- Enhanced visitor experience through professional reception services and facility management.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed employee records and maintained compliance with federal and state regulations.
- Streamlined payroll procedures, enhancing efficiency and reducing processing time by 15%.
- Processed invoices with high accuracy, ensuring timely payments to vendors and suppliers.
- Reconciled vendor statements to resolve discrepancies and maintain accurate account records.
- Managed accounts receivable processes, ensuring timely invoicing and payment collection.
- Reconciled discrepancies in customer accounts, enhancing accuracy and consistency in financial records.
Loan Processing Assistant
The Weeks Team
08.2017 - 02.2018
- Reviewed loan applications for accuracy and completeness, ensuring adherence to regulatory guidelines.
- Coordinated communication between clients, lenders, and underwriters to streamline processing timelines.
- Assisted in preparing loan documentation, maintaining organized records for efficient retrieval and processing.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for loan approvals.
Branch Service Leader
Regions Bank
06.2015 - 08.2017
- Led branch operations, ensuring compliance with banking regulations and enhancing service delivery standards.
- Developed training programs for staff, improving customer interaction skills and employee performance.
- Implemented process improvements, streamlining workflows to enhance operational efficiency and reduce wait times.
- Monitored key performance indicators, identifying trends and recommending strategies to meet branch goals.
- Collaborated with regional management on strategic initiatives, contributing to overall business growth and market competitiveness.
- Managed customer relations, resolving complex issues to maintain high satisfaction levels and loyalty.
- Oversaw financial transactions, ensuring accuracy in processing while maintaining accountability for daily operations.
- Mentored junior staff members, fostering a culture of continuous learning and professional development within the team.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Processed cash transactions efficiently, ensuring accuracy and compliance with company policies.
- Monitored cash flow and reconciled discrepancies to maintain financial integrity.
Assistant General Manager
Don's Seafood Hut
01.2013 - 06.2015
- Supervised daily operations, ensuring compliance with food safety standards and quality control protocols.
- Trained and mentored staff, fostering a collaborative environment to enhance service delivery.
- Implemented process improvements, streamlining inventory management and reducing waste levels.
- Coordinated scheduling and staffing to optimize labor efficiency during peak hours.
- Developed and executed promotional strategies to drive customer engagement and increase sales revenue.
- Analyzed performance metrics, identifying trends to inform operational adjustments and improve service outcomes.
- Managed vendor relationships, negotiating contracts to secure favorable pricing on supplies and services.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Education
No Degree - Business Management
Delgado Community College
New Orleans, LASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Inventory control
- Staff management
- Operations management
- Meeting planning
- Event coordination
Timeline
Office Manager
Marsh McLennan Agency
08.2024 - Current
Office Manager
Bayou Medical LLC
02.2018 - 08.2024
Loan Processing Assistant
The Weeks Team
08.2017 - 02.2018
Branch Service Leader
Regions Bank
06.2015 - 08.2017
Assistant General Manager
Don's Seafood Hut
01.2013 - 06.2015
No Degree - Business Management
Delgado Community College