Courtney Herman
Bossier City
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Glass Services. Excelled in complaint resolution and critical thinking, significantly improving client loyalty. Skilled in multitasking and problem-solving, adept at managing high-stress situations and streamlining customer communication. Demonstrates exceptional teamwork and organizational abilities, ensuring efficient operations and customer service excellence.
Overview
26
26
years of professional experience
Work History
Residential Customer Service Representative
Glass Services
09.2006 - Current
- Maintained up-to-date knowledge of products and services, enabling accurate information dissemination to customers.
- Streamlined communication between customers and company, ensuring timely responses to inquiries.
- Maintained detailed records of customer interactions, tracking recurring issues for further analysis and resolution planning.
- Handled complex customer complaints, working towards mutually beneficial resolutions while maintaining professionalism.
- Served as a liaison between field technicians and residential clients, coordinating appointments for maintenance or installations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Acme Glass
07.1999 - 09.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05-1995
Skills
- Complaint handling
- Critical thinking
- Teamwork
- Customer service
- Payment processing
- Problem-solving skills
- Time management
- Attention to detail
- Scheduling
- Multitasking
- Reliability
- Organizational skills
- Shipping and receiving
Timeline
Residential Customer Service Representative
Glass Services
09.2006 - Current
Customer Service Representative
Acme Glass
07.1999 - 09.2004
High School Diploma -
Captain Shreve High School
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