Courtney Jack
Baton Rouge,LA
Summary
Experienced office manager and licensed sales producer with a strong background in sales, customer service, payroll, operations, and auditing within the insurance and sales sector. Successfully oversaw operations of a high-revenue store that generated 1.4 million in revenue. Seeking to leverage proven sales experience and achievements to contribute as a valuable sales associate within your esteemed company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager/Sales Manager
Allstate Agency
02.2020 - Current
- Identifying sales opportunities for insurance plans
- Account Managing
- Operations of agency
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Manager
Dress barn
04.2013 - 01.2020
- Supervise and manage 7 employee’s with an annual sales volume of $1.4 million plus
- Recaptured 10K in lost revenue in two quarter through analysis of sale and obtaining new customers
- Increased the customer satisfaction rate by 40% by improving customer service
- Developed and implemented an outreach program to generate sales and new customers
- Achieved 1.5% shrinkage-1% lower than company average
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Business Administration -
Southern New Hampshire University
Manchester, NM03.2019
Skills
- Conflict resolution
- Decision making
- Empowering
- Communication
- Team leadership
- Budgeting
- Interpersonal awareness
- Staff hiring
Certification
Insurance License, Property and Casualty, 08/01/19, Until
Timeline
Office Manager/Sales Manager
Allstate Agency
02.2020 - Current
Assistant Manager
Dress barn
04.2013 - 01.2020
Insurance License, Property and Casualty, 08/01/19, Until
Business Administration -
Southern New Hampshire University
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