Courtney Lawson

Service Coordinator

Scott-Macon Equipment

10.2014 - 09.2025

Coordinated service requests, ensuring timely responses and efficient resolution of client inquiries.
Assisted in managing schedules and appointments for service personnel to optimize workflow.
Supported communication between clients and service teams, enhancing customer satisfaction.
Maintained accurate records of service requests and follow-ups to improve tracking processes.
Coordinated rental bookings, ensuring accurate scheduling and customer satisfaction.
Oversaw daily operations, addressing issues promptly to maintain service quality and operational flow.
Managed daily operations of the front office, overseeing staff scheduling, payroll processing, and other administrative tasks as needed.
Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
Maintained a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Screened customers by checking credit, employment and rental history to protect property owner investments.
Trained new team members on payroll procedures and software usage to ensure competency.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Monitored office supplies inventory, establishing reorder thresholds to maintain operational efficiency without disruption.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.