Courtney Lewis
Houma
Summary
Dynamic professional with a strong background in hospitality, exemplified during my tenure at Candlewood Suites Hotel. Proven expertise in room sanitation and inventory management, coupled with exceptional customer service skills. Adept at training staff and enhancing operational efficiency, ensuring a consistently high standard of service delivery.
Overview
10
10
years of professional experience
Work History
Assistant Manger
Pelican Loans
Houma
08.2023 - Current
- Supported loan processing by gathering and organizing customer documentation.
- Assisted in maintaining customer records using internal loan management software.
- Responded to customer inquiries via phone and email regarding loan services.
Manger
Popeyes
Houma
02.2023 - 08.2023
- Supervised daily operations to maintain service quality and efficiency.
- Managed staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on food safety and customer service standards.
- Oversaw inventory management to prevent shortages and control waste.
Manger
Burger King
Gray
07.2018 - 02.2023
- Collaborated with team members to develop and implement operational strategies.
- Assisted in managing daily activities and ensuring smooth workflow.
- Supported training sessions for new staff on company policies and procedures.
- Participated in meetings to discuss project updates and resource allocation.
- Engaged with clients to ensure their needs were addressed promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Housekeeper
Candlewood Suites Hotel
Houma
06.2015 - 07.2017
- Cleaned guest rooms to meet brand standards of Candlewood Suites.
- Replenished supplies and amenities in guest accommodations daily.
- Maintained cleanliness of common areas and hallways in the hotel.
- Assisted with laundry services, including washing, folding, and organizing linens.
Education
High School Diploma -
Terrebonne
Houma05-2005
Skills
- Room sanitation
- Inventory management
- Customer service
- Safety standards
- Property maintenance
- Team collaboration
- Time management
- Staff training
- Communication skills
- Conflict resolution
- Adaptability in tasks
- Inventory control
- Multitasking and organization
- Teamwork
- Mopping and sweeping
- Bed making proficiency
- Cleaning bathrooms
- Hospitality background
- Cleaning and organizing
- Ordering cleaning supplies
- Excellent oral and written communication
Custom
I am reliable, friendly, a hard worker and I catch on very quickly.
References
References available upon request.
Timeline
Assistant Manger
Pelican Loans
08.2023 - Current
Manger
Popeyes
02.2023 - 08.2023
Manger
Burger King
07.2018 - 02.2023
Housekeeper
Candlewood Suites Hotel
06.2015 - 07.2017
High School Diploma -
Terrebonne
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