Courtney Marks
Carencro
Summary
Compassionate with proven expertise in veterinary care, adept at providing exceptional patient support and medical assistance. Skilled in handling medical equipment, administering treatments, and managing patient records. Valued for reliability, compassion, and ability to achieve positive outcomes in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Veterinary Nurse
Vetco Total Care
03.2023 - 04.2025
- May 2023
- Offered and received a promotion as Leader on Duty, then received promotion in 2024 for position of Hospital Operations Manager
- Maintained accurate medical records for efficient patient care and treatment followup.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Streamlined clinic operations by implementing efficient inventory management practices for medical supplies and medications.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Performed fecal examinations, urinalysis and bloodwork.
Veterinary Nurse
Lafayette Veterinary Care Center
07.2014 - 03.2023
- Veterinary Nurse
- Level 3
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Maintained detailed records of animal health care and diagnostic treatments.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Prepared, sterilized and maintained medical instruments and equipment.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Trained and mentored other nursing staff.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Administered medications to animals in treatment and documented changes in condition.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Receptionist
Broussard Veterinary Clinic
01.2012 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Nurse • Receptionist
Vet Med Animal Hospital
06.2011 - 12.2012
- Enhanced patient satisfaction by providing efficient and professional front desk support, including appointment scheduling and phone triage.
- Supported overall clinic workflow by assisting nursing staff with tasks such as checking vitals or collecting specimens when necessary during peak hours or staff shortages.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Performed dental cleanings using ultrasonic scaler.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Assisted senior staff with blood analyses and physical assessments.
- Collected and prepared specimens for laboratory testing.
- Performed fecal examinations, urinalysis and bloodwork.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Prepared, sterilized and maintained medical instruments and equipment.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Receptionist
Congress Animal Hospital
03.2011 - 05.2011
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist • Nurse
Banfield Pet Hospital - Lafayette
09.2007 - 11.2010
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Administered vaccinations to variety of animal species.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Assisted veterinarians with radiographs.
- Performed dental cleanings using ultrasonic scaler.
Education
Bachelors - Veterinary Technician
Penn Foster
06-2026
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Louisiana State University
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Carencro High School
01.2002
Skills
- Client Communication
- Patient care
- Understanding/Sympathy in difficult situations, compassionate care
- Patient record documentation
- Performing diagnostic testing and imaging
- Building relationships
- Surgical assistance, Patient monitoring and Post operative care
- Euthanasia assistance
- Medication dispensing
- Stress reduction techniques
- Appointment scheduling
- Surgery and procedure preparation, IV catheter placement, and IV medication administration
Accomplishments
- Was chosen in 2024 for Petco's Scholarship program to receive my Veterinary technician certification.
- Lafayette Veterinary Care Center won AAHA (American Animal Hospital Association practice of the year for 2022.
- Received FEAR FREE Certification in February of 2021
Timeline
Veterinary Nurse
Vetco Total Care
03.2023 - 04.2025
Veterinary Nurse
Lafayette Veterinary Care Center
07.2014 - 03.2023
Receptionist
Broussard Veterinary Clinic
01.2012 - 07.2014
Nurse • Receptionist
Vet Med Animal Hospital
06.2011 - 12.2012
Receptionist
Congress Animal Hospital
03.2011 - 05.2011
Receptionist • Nurse
Banfield Pet Hospital - Lafayette
09.2007 - 11.2010
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Louisiana State University
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Carencro High School
Bachelors - Veterinary Technician
Penn Foster
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