Courtney Mayeaux

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Greeting and welcoming patients and visitors: Providing a positive first impression and addressing initial inquiries.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Guiding patients through the hospital process, including registration, paperwork, and billing.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Answering questions about hospital procedures, directions, department locations, and services.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Gathering essential personal information from patients, including their name, address, contact details, and medical history
• Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Assessing the patient's financial responsibility for services and collecting copayments or deductibles
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

* Help on preparation of trial

* Completed deposit slips and deposited to the bank daily
* Maintained paper trails and data input for cash, check, credit card receipts to ensure accuracy of the money
* Reconciled bank accounts and documented transactions in an effective manner

* Conduct legal research related to cases handled by Lawyer

* Prepared client invoices and processed check and credit card payments
* Extensive knowledge of proper cash handling procedure and cash draw maintenance
* Enter all payments received into database and post payments to appropriate accounts. Maintain logs of daily receipts

* Manage and maintain legal documents and files

* Create and organize office procedures in a legal office

* Prepare Petitions and documents and files for civil/legal cases

* Prepare memos and correspondence to clients/opposing counsel

* Manage all aspects of the office equipment

* Answer telephone calls and inquiries

* Store and maintain legal documents and files

* Arrange meetings and assist with drafting and amending documents

* Prepare legal documents i.e. contracts, company policies and trademark policies

* Preparation of documents for Court Hearings, Trials, Arbitration, and Mediations

* Assist with the monthly invoicing processing including monthly payment arrangement invoices for clients.

* Answering and transferring calls, taking messages and managing emails.

* In-depth knowledge of medical and vision terminology

* Proficient in Microsoft Office, Medical data programs and spreadsheets

* Knowledge of insurance coverage/plans and policies

* Schedule and confirm patient's appointments

* Assistance to Physician’s office staff and patients to complete and submit all necessary insurance forms and applications
* Extensive knowledge of proper cash handling procedure and cash draw maintenance
* Maintain petty cash in a secure location and keep daily log of money collected
* Created and processed new accounts with credit card payments received
* Ensured clients were kept up to date including memos with appropriate invoices

* Check-in patients, collecting all personal, medical, and insurance information

* Input all patient information into the computer database and file confidentially

* Provide secretarial services such as copying, faxing, filing, sorting mail, etc.

* Process patient's insurance and codes accurately

* Extensive knowledge of a multi-line telephone system, fax machine, and other office operations

* Verifying insurance coverage for each patient

*  Help on preparation of trial

*  Conduct legal research related to cases handled by Lawyer

*  Manage and maintain legal documents and files

* Completed deposit slips and deposited to the bank daily

*  Create and organize office procedures in a legal office

* Created and processed new accounts with credit card payments received
* Ensured clients were kept up to date including memos with appropriate invoices
* Issued monthly statements to patients/clients with a current bill and contact information

*  Prepare Petitions and documents and files for civil/legal cases

*  Prepare memos and correspondence to clients/opposing counsel

*  Manage all aspects of the office equipment

*  Answer telephone calls and inquiries 

*  Store and maintain legal documents and files

*  Arrange meetings and assist with drafting and amending documents

*  Prepare legal documents i.e. contracts, company policies and trademark policies

*  Preparation of documents for Court Hearings, Trials, Arbitration, and Mediation

*  Assist with the monthly invoicing processing including monthly payment arrangement invoices for clients

  *  Answering and transferring calls, taking messages and managing emails.  

*  Orgainze filing systems for mail, letters, correspondence and clinical records

*  Make copies of correspondence, mail letters and send to the referring Physician

*  Create client charts and maintain confidential information, medical records assessments and reassessment packet folders

* Experience with accounts payable, accounts receivable, record keeping, and collection protocols

* Maintained paper trails and data input for cash, check, credit card receipts to ensure accuracy of the money
* Extensive knowledge of computer skills creating spreadsheets for managing receipts and invoices
* Math skills for calculation and analyzing numbers

*  Communicate with Physicians regarding medical records for patients

*  Create, maintain and code patients records

*  Perform non-clinical activities with the medical office to ensure the highest level of patient satisfacation

*  Copy patient records, policies and other pertinent documents and distribute copies as directed

*  Process incoming/outgoing mail and faxes as needed

*  Assist managers with typing, filing and computer related skills as needed

*  Assist with daily clerical operations as needed

*  Assemble and enter all required Plan of Cares for Medicare/Medicaid, as well as private insurance plans where applicable

*  Maintain files, supplies, postage, and general office conditions in an orderly manner

*  Follow maximum guidelines, fire and safety regulations, HIPAA, and compliance program plans

*  Input data for scheduling and back up for nursing data entry when necessary

*  Appropriately organize, track and coordinate caregivers's schedules

*  Prepare and type correspondence

*  Process, code, and complete certification packets for each patient

*  Provision of entry and verification of OASIS data collected by clinical staff to generate patient Plan of Care

*  Type 485/Plan of Care, OASIS entry

*  Entering visit notes from nurses