COURTNEY ONEY
Monroe
Summary
Dedicated Customer Service Representative with extensive experience in work from home industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
Monroe
07.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
WORK FROM HOME CUSTOMER SERVICE AGENT
Everise
Monroe
01.2022 - 01.2023
- Listen to client concerns and ask questions to better understand needs.
- Work with customers while accessing, reading and inputting information into numerous applications.
- Answer inbound calls, chats and emails to facilitate customer service.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Develops highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintain composure and patience in dealing with aggressive customers.
CASHIER/SALES ASSOCIATE/CUSTOMER SERVICE REPRESENTATIVE
Walmart
West Monroe
01.2021 - 11.2021
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
Education
Kinesiology -
Grambling State University
Grambling, LA09.2019
Skills
- Computer Skills
- Customer Service
- Creative Problem Solving
- Time management
Timeline
Customer Service Representative
Teleperformance
07.2023 - Current
WORK FROM HOME CUSTOMER SERVICE AGENT
Everise
01.2022 - 01.2023
CASHIER/SALES ASSOCIATE/CUSTOMER SERVICE REPRESENTATIVE
Walmart
01.2021 - 11.2021
Kinesiology -
Grambling State University