Courtney Stafford

Answer phone calls

Answer emails

Data entry

Handle CE/PL cases

Enter background reports

Create and work background cases

Filing

Organization Assist

team members in any way needed

Assist the Deputy Director

Create files for monthly meetings

•Performs a variety of clerical duties to help support members of the operation of an organizational unit. •Performs responsible, initial departmental-program duties in accordance with rules, regulations and policies.

•Communicates with other departments and clients. •Processes routine paperwork.

•Enters information into an automated system. •Complies with information from various sources and prepares specialized reports.

•Serves as departmental clerical assistant. •Complies with discretion policies and procedures. •Serves as a liaison and contact person for the department of office between and amongst other departments, customers and agencies.

•Receives applications and other forms and reviews for compliance with department policies.

•Works to resolve discrepancies.

•Provides information to telephone callers and walk in clients concerning office procedures and determines appropriate staff member to hand each matter.

•Performed administrative tasks and scheduling for center director.

•Managed the center in the director’s absence. •Conducted tours for new clients.

•Acted as liaison during monthly state inspections. •Provided support and catering for staff as needed. •Taught Pre-K students using specialized curriculum.

•Created lesson plans based on set curriculum. •Maintained foodstuffs and supply storage. •Maintained open communication with parents regarding the child’s needs, late payments, illness, fines, etc.

•Obtained and maintained CPR certification. •Became a certified Mandatory Reporter.

•Assisted customers through their appointment process.

•Dispatched fifteen to thirty technicians at a time. •Gave information specific to the needs of the customer.

•Assisted technicians in resolving discrepancies and keeping them on schedule.

•Used customer specific information to get the exact dealer item needed.

•Created dealership purchase orders for dealer specific items.

•Maintained files on all dealer items bought, returned and received.

•Labeled and logged inventory received. •Coordinated offsite customer and dealer installations.

•Maintained purchase order logs and corrected discrepancies.

•Maintained post-transaction customer relations. •Reconciled cash drawer and invoices daily. •Developed professional relationships between various agencies and vendors.

•Took inventory and ordered needed supplies for office staff.

•Created purchase orders for tools and supplies for technicians.

•Performed administrative tasks and scheduling for manager.