Courtney Taylor
Dry Prong
Summary
Compassionate Medical Assistant with a background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes, resulting in more efficient patient flow, and enhanced care delivery. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
8
8
years of professional experience
Work History
Shift Leader Fast Food
Mel's Diner "Bentleys"
Bentley
2023.12 - 2025.03
- Cashier- I Handled customer transaction and took orders.
- Head Cook/Griller - prepared food items according to the menu.
- Crew Member - assists in various tasks, including cooking, serving, and cleaning .
- Shift Supervisor/Manager- I overseen staff and operations during a specific shift
- Was responsible for the overall operation of restaurant, including staffing, inventory, and customer service.
- prepared ingredients and assists in food assembly.
- maintained cleanliness in the restaurant.
Office Supervisor/Certified Medical Assistant
Dr. Devinder Verma Internal Medicine
Ball
2022.06 - 2023.08
- Conducted regular audits of departmental operations to identify areas for improvement.
- Directed and oversaw office personnel activities.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Managed office inventory and placed new supply orders.
- Prepared documents required for legal proceedings such as contracts or agreements.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Monitored office inventory to maintain supply levels.
- Created purchase orders to replenish stock items when necessary.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints regarding products or services offered by the company.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Researched and prepared reports required by management or governmental agencies.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Analyzed financial activities of department to share budgetary input with managers.
- Provided technical support to staff members using computers or other electronic devices.
- Established guidelines for efficient and economical use of supplies and equipment.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Maintained inventory of office supplies by ordering materials as needed.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contacted medical facilities to schedule patients for admission.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Supported administrative staff by processing payments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and maintained medical equipment following procedures and standards.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections under the direction of a physician or nurse practitioner.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted with scheduling patient appointments and follow-up visits.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Prepared treatment rooms for patient examinations.
- Managed inventory and supplies to ensure materials were available when needed.
Certified Medical Assistant/Lead Phlebotomist
Montgomery Family Clinic
Montgomery
2017.03 - 2019.06
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Handled general office duties to support administrative staff during peak hours.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Processed orders for medical supplies and lab equipment.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered medications under physician's supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared treatment rooms for patient examinations.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Organized charts, documents and supplies to maintain team productivity.
- Identified patients using proper procedures prior to specimen collection.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Interacted with patients to gather and record data prior to blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained a clean work environment by following infection control guidelines at all times.
- Flushed intravenous lines with saline to prevent blockages.
- Checked hemoglobin levels of individuals prior to blood donation.
- Prepared and packaged specimens for courier transport.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Entered patient information and test orders into computer systems accurately.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Provided guidance and support during difficult specimen collections as needed.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Assessed plasma collection machines for proper functionality.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Collected specimen samples and transported to laboratory for processing.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Reviewed patient charts prior to collecting samples, ensuring that appropriate tests were ordered for each individual case.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Developed educational materials related to phlebotomy practices for use by clinical personnel.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Food Handler Certificate - Food Safety
360 Training/ Learn 2 Serve
Louisiana 2024-02
Certification - Alcohol/ Tobacco
ServSafe
Louisiana2023-10
Certification - Certified Medical Assistant
Blue Cliff College
Alexandria La2017-05
High School Diploma -
Grant High School
Dry Prong 2007-05
Skills
- Office management
- Employee training
- Process improvement
- Customer service
- Budget management
- Inventory control
- Leadership skills
- Food preparation
- Staff supervision
- Cash handling
- Health regulations
- Customer loyalty
- Shift management
- Food safety compliance
- Patient care
- Vital signs assessment
- Electronic health records
- Medical terminology
- Phlebotomy techniques
- Inventory management
- Scheduling appointments
- Data entry
- Problem solving
- Wound care
- Medical records management
- Verbal and written communication
- Specimens collection and processing
- Medical billing and coding
- Workflow organization
- Injection administration
- Telephone etiquette
- Infection control
- HIPAA protocols
- Payment collection
- Patient scheduling
- Blood pressure measurement
- Medical records oversight
- Medical billing
- Patient assessments
- Medication administration
- Vital sign monitoring
- Triage assessment
- Clinical documentation
- Multitasking and organization
- Inventory and supply management
- Store maintenance
- Sanitation standards
- Customer complaint handling
- Point of sale systems
- Staff training and development
- Stable work history
- Food plating and presentation
- Purchasing and cost control
- Take-out service
- Kitchen oversight
- Full service restaurant background
- Organization and prioritization
- Passion for customer satisfaction
- Labor and food cost control
- Pre-shift walk-through
- Order delivery practices
- Kitchen equipment operation and maintenance
- Point of sale (POS) system operation
- Supervisory skills
Timeline
Shift Leader Fast Food
Mel's Diner "Bentleys"
2023.12 - 2025.03
Office Supervisor/Certified Medical Assistant
Dr. Devinder Verma Internal Medicine
2022.06 - 2023.08
Certified Medical Assistant/Lead Phlebotomist
Montgomery Family Clinic
2017.03 - 2019.06
Food Handler Certificate - Food Safety
360 Training/ Learn 2 Serve
Certification - Alcohol/ Tobacco
ServSafe
Certification - Certified Medical Assistant
Blue Cliff College
High School Diploma -
Grant High School