Courtney Vogel
Lacombe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Hospitality Coordinator
Chick-Fil-A Restaurant
02.2023 - Current
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food or eperience
- Cross- trained employees in areas to meet customers' needs and expectations.
- Acknowledged outstanding staff performance to boost morale.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of restaurant, scheduling staff and overseeing budgets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Front of House Shift Lead
District Donuts, Sliders and Brew
10.2013 - 01.2021
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Drove sales and add-on purchases by promoting specific item options to customers
- Restocked with silverware, straws, napkins, and condiments
- Stayed up to date on current item discounts to support promotions
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Answered questions about and demonstrated features of diverse merchandise to facilitate sales
- Helped customers locate and select appropriate merchandise throughout the store
- Answered phone calls to assist customers with questions and catering orders
- Counted drawers at the start and end of shifts to validate daily records and uphold accounting accuracy
- Opened all locations and trained all FOH staff.
Store Administrator
New Orleans Hamburger & Seafood Co.
02.2011 - 10.2013
- Supported General Manager by verifying complete financial records accuracy for purchase orders, expense reports, and cost center investments
- Verified and logged deadlines in response to daily inquiries and requests
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in a neat and organized fashion
- Coordinated troubleshooting, maintenance, and updates for office systems
- Produced and distributed team newsletters, email updates, and other forms of communication
- Directed customers to appropriate personnel to address concerns, resolved complaints, or answered account-related questions
- Generated labor and inventory reports to present decision-makers with valuable data
- Pleasantly greeted customers, answered phone calls, and received payments on POS systems
- Tracked expenses and documented records using Google spreadsheets.
Education
Skills
- Training Expertise
- Guest Relations
- Performance Management
- Staff Development
- Operations Management
Timeline
Hospitality Coordinator
Chick-Fil-A Restaurant
02.2023 - Current
Front of House Shift Lead
District Donuts, Sliders and Brew
10.2013 - 01.2021
Store Administrator
New Orleans Hamburger & Seafood Co.
02.2011 - 10.2013
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