COURTNEY WASHINGTON
Shreveport
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
14
14
years of professional experience
Work History
Hospitality Manager
Torchy's Tacos
Shreveport
02.2020 - Current
- Managed daily operations to ensure exceptional guest experiences.
- Oversaw inventory management to support efficient restaurant operations.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to optimize menu offerings and service flow.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Gained knowledge of all staff positions in order to expertly serve quality food, support/ restaurant when short-staffed, and train new hires about drink/food standards.
- Managed inventory levels and ordered supplies as needed.
- Developed staff schedules to ensure optimal coverage and efficiency.
- Ensured compliance with health and safety regulations during service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
BARTENDER, SERVER, QUALITY ASSURANCE SPECIALIST
CHILIS
Natchitoches
02.2011 - 02.2019
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained clean and organized bar area for efficient service delivery.
- Managed inventory by tracking stock levels and ordering supplies as needed.
- Trained new bartenders on bar operations and customer interaction protocols.
- Ensured compliance with health regulations and responsible serving practices.
- Handled cash transactions accurately while maintaining a balanced register at shifts' end.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Pineville High School
Pineville, LA05-2008
Some College (No Degree) - Business Administration And Management
Bossier Parish Community College
Natchitoches, LASkills
- Guest satisfaction focus
- Hospitality and service industry background
- Health and safety compliance
- Staff training and development
- Labor cost control
- Employee scheduling
- Food safety regulations
- Employee training
- Operational efficiency
- Recruitment and hiring
- Effective communication
Timeline
Hospitality Manager
Torchy's Tacos
02.2020 - Current
BARTENDER, SERVER, QUALITY ASSURANCE SPECIALIST
CHILIS
02.2011 - 02.2019
High School Diploma -
Pineville High School
Some College (No Degree) - Business Administration And Management
Bossier Parish Community College