Craig Polk
Baton Rouge
Summary
Results-oriented, process-driven software professional specializing in Business Process Automation using Airtable and other no/low code solutions to design scalable & integrated line-of-business custom solutions and drive operational success
Overview
22
22
years of professional experience
1
1
Certification
Work History
Small Business Owner
Zwolle Consulting Services
Baton Rouge, LA
01.2015 - Current
- Automation consultant that solves business process automation bottlenecks for small to medium-sized businesses using a #NoCode approach
- Designs relational data models and implements in Airtable and other RDMS platforms
- Fully fluent in all Airtable areas of functionality: Table Design, Views, Interfaces, Extensions, Automations (including scripting), Enterprise Managed Applications
- Uses integration tools such as Zapier, Twilio, Stacker, Softr, etc. to automate business processes and validate data to ensure normalized, functional bases in Airtable
- Converts data from many sources into Airtable including MS SQL, MySQL, Sybase, Excel, Google Sheets and CSV
- Manages a team of 1099 freelance #Nocoders as needed for projects
- Maintains a high level of transparency and communication with clients using tools including, but not limited to, Slack, ZenDesk, Jira, MS Teams, Zoom and ZipMessage+
President, Vice President, IT Director, Treasurer, Board Member, Software Developer
Baton Rouge Ancient Athlete Society, Inc
Baton Rouge, LA
07.2007 - Current
- Recently implemented TeamSnap to run club
- Sole software developer writing custom applications to manage organization processes
- Automated all organization processes including data tracking, email marketing, sport drafts, team tracking, and financial reporting via custom web application, database, and iOS mobile application
- Launched a 501c ( 3 ) charitable wing of the organization to formalize organization fundraising and financial assistance to members
- Currently transitioning organization from a custom software application to the “TeamSnap” platform. Transition will include preparation and delivery of training videos and documentation
Instructor, Department of Continuing Education (DOCE)
Louisiana State University
Baton Rouge, LA
05.2006 - Current
- Trains professionals in a variety of programming and database-related courses.
- Assists in curriculum development and courseware development
- Consistently earns high scores on student evaluations
- Class sizes range from as small as 5 students to as large as 20 students
- Courses levels range from beginner to advanced in the following subjects: Object Oriented Programming, SQL, .Net, Web Design, HTML 5.0, Visual Basic
- Training includes “off-site” training whereby education sessions consisted of multiple days at large companies training large-scale workforces
Account Executive, Software Consultant, Project Manager, Software Developer
Framework IT Solutions, LLC
Baton Rouge, LA
02.2011 - 02.2016
- Southeast LA Account Executive specializing in custom software development sales
- Managed a team of ERP vendor developers in Europe and customer resources to design and develop functional, regression and unit tests to ensure and ERP product upgrade did not change customer-specific integration points
- Trained software testers and key business stakeholders on all project software releases
- Analyzed legacy software and wrote development and business plans for an aging technology firm to modernize its software offerings
- One of many developers on a team that developed a web-based ERP integration application that streamlined integration points for one of the nation’s largest industrial equipment rental companies
- One of many developers that rewrote a custom, web-based CRM application for the iOS iPad platform
Chief Operating Officer, Project Manager, Senior Software Developer
IT by Design, LLC
Baton Rouge, LA
02.2004 - 01.2011
- Hired by state agencies to train thousands of users (hundreds at a time) on MS Office upgrades
- Oversaw all project and revenue operations for a company that tripled revenues as a result of customer acquisition and increased project efficiency and profit margins
- Create a project tracking application that increased product deliverables accuracy and customer satisfaction
- Made personnel decisions for rapidly expanding project teams
- Reorganized company organization chart to provide better growth opportunity and awareness for employees
- Streamlined project “debriefing” system that delivered project white paper documentation to the marketing department for the public website in weeks rather than months
- Designed and developed a complete project and employee time tracking and billing system that streamlined customer invoicing and AR collections
- Extended product offering to include automated functional and regression testing
Education
Bachelor of Arts - Mass Communication, Broadcast Journalism Concentration
Louisiana State University
Baton Rouge, LA01.2002
Skills
- Airtable
- Relational Databases
- SQL
- Zapier
- Make
- Stackr
- Softr
- Product Management
- Project Management
Certification
Certified Airtable Builder
Timeline
Small Business Owner
Zwolle Consulting Services
01.2015 - Current
Account Executive, Software Consultant, Project Manager, Software Developer
Framework IT Solutions, LLC
02.2011 - 02.2016
President, Vice President, IT Director, Treasurer, Board Member, Software Developer
Baton Rouge Ancient Athlete Society, Inc
07.2007 - Current
Instructor, Department of Continuing Education (DOCE)
Louisiana State University
05.2006 - Current
Chief Operating Officer, Project Manager, Senior Software Developer
IT by Design, LLC
02.2004 - 01.2011
Bachelor of Arts - Mass Communication, Broadcast Journalism Concentration
Louisiana State University