Craig Polk
Baton Rouge
Summary
Results-oriented, process-driven software professional specializing in Business Process Automation using Airtable and other no/low code solutions to design scalable & integrated line-of-business custom solutions and drive operational success
Overview
22
22
years of professional experience
1
1
Certification
Work History
Small Business Owner
Zwolle Consulting Services
01.2015 - Current
- Automation consultant that solves business process automation bottlenecks for small to medium-sized businesses using a #NoCode approach
- Designs relational data models and implements in Airtable and other RDMS platforms
- Fully fluent in all Airtable areas of functionality: Table Design, Views, Interfaces, Extensions, Automations (including scripting), Enterprise Managed Applications
- Uses integration tools such as Zapier, Twilio, Stacker, Softr, etc. to automate business processes and validate data to ensure normalized, functional bases in Airtable
- Converts data from many sources into Airtable including MS SQL, MySQL, Sybase, Excel, Google Sheets and CSV
- Manages a team of 1099 freelance #Nocoders as needed for projects
- Maintains a high level of transparency and communication with clients using tools including, but not limited to, Slack, ZenDesk, Jira, MS Teams, Zoom and ZipMessage+
President, Vice President, IT Director, Treasurer, Board Member, Software Developer
Baton Rouge Ancient Athlete Society, Inc
07.2007 - Current
- Recently implemented TeamSnap to run club
- Sole software developer writing custom applications to manage organization processes
- Automated all organization processes including data tracking, email marketing, sport drafts, team tracking, and financial reporting via custom web application, database, and iOS mobile application
- Launched a 501c ( 3 ) charitable wing of the organization to formalize organization fundraising and financial assistance to members
- Currently transitioning organization from a custom software application to the “TeamSnap” platform. Transition will include preparation and delivery of training videos and documentation
Instructor, Department of Continuing Education (DOCE)
Louisiana State University
05.2006 - Current
- Trains professionals in a variety of programming and database-related courses.
- Assists in curriculum development and courseware development
- Consistently earns high scores on student evaluations
- Class sizes range from as small as 5 students to as large as 20 students
- Courses levels range from beginner to advanced in the following subjects: Object Oriented Programming, SQL, .Net, Web Design, HTML 5.0, Visual Basic
- Training includes “off-site” training whereby education sessions consisted of multiple days at large companies training large-scale workforces
Account Executive, Software Consultant, Project Manager, Software Developer
Framework IT Solutions, LLC
02.2011 - 02.2016
- Southeast LA Account Executive specializing in custom software development sales
- Managed a team of ERP vendor developers in Europe and customer resources to design and develop functional, regression and unit tests to ensure and ERP product upgrade did not change customer-specific integration points
- Trained software testers and key business stakeholders on all project software releases
- Analyzed legacy software and wrote development and business plans for an aging technology firm to modernize its software offerings
- One of many developers on a team that developed a web-based ERP integration application that streamlined integration points for one of the nation’s largest industrial equipment rental companies
- One of many developers that rewrote a custom, web-based CRM application for the iOS iPad platform
Chief Operating Officer, Project Manager, Senior Software Developer
IT by Design, LLC
02.2004 - 01.2011
- Hired by state agencies to train thousands of users (hundreds at a time) on MS Office upgrades
- Oversaw all project and revenue operations for a company that tripled revenues as a result of customer acquisition and increased project efficiency and profit margins
- Create a project tracking application that increased product deliverables accuracy and customer satisfaction
- Made personnel decisions for rapidly expanding project teams
- Reorganized company organization chart to provide better growth opportunity and awareness for employees
- Streamlined project “debriefing” system that delivered project white paper documentation to the marketing department for the public website in weeks rather than months
- Designed and developed a complete project and employee time tracking and billing system that streamlined customer invoicing and AR collections
- Extended product offering to include automated functional and regression testing
Education
Bachelor of Arts - Mass Communication, Broadcast Journalism Concentration
Louisiana State University
Baton Rouge, LA01.2002
Skills
- Airtable
- Relational Databases
- SQL
- Zapier
- Make
- Stackr
- Softr
- Product Management
- Project Management
Certification
Certified Airtable Builder
Timeline
Small Business Owner
Zwolle Consulting Services
01.2015 - Current
Account Executive, Software Consultant, Project Manager, Software Developer
Framework IT Solutions, LLC
02.2011 - 02.2016
President, Vice President, IT Director, Treasurer, Board Member, Software Developer
Baton Rouge Ancient Athlete Society, Inc
07.2007 - Current
Instructor, Department of Continuing Education (DOCE)
Louisiana State University
05.2006 - Current
Chief Operating Officer, Project Manager, Senior Software Developer
IT by Design, LLC
02.2004 - 01.2011
Bachelor of Arts - Mass Communication, Broadcast Journalism Concentration
Louisiana State University