Craig (Pete) Lachney Sr.

• Trained and mentored staff on equipment maintenance and repair techniques.
• Managed daily operations of service department and coordinated workflow.
• Oversaw scheduling of service appointments to optimize technician availability.
• Resolved customer complaints in a timely manner.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Hired and trained service department staff to drive performance.
• Motivated and supported employees to maintain low turnover.
• Created written estimates and obtained customer consent to proceed.
• Reviewed customer billing statements for accuracy prior to release.
• Performed warranties and submitted warranties.
• Performed insurance inspections, quotes, and estimates. Managed finances.

Sold tractors and equipment

• Managed daily service operations for equipment repair and maintenance.
• Coordinated scheduling for technicians and service appointments efficiently.
• Assisted customers with inquiries about service options and equipment features.
• Trained new staff on service protocols and customer interaction techniques.

• Diagnosed mechanical issues in agricultural equipment using specialized tools.
• Conducted routine maintenance on tractors and implements to ensure optimal performance.
• Repaired hydraulic systems and electrical components in various machinery models.
• Operated diagnostic equipment to identify faults in machinery systems accurately.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
• Documented repairs and maintenance tasks for record-keeping and compliance purposes.
• Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
• Assisted fellow mechanics when necessary during complex repairs.
• Kept detailed records of repairs, labor involved and parts used.
• Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.