Creneisha Myles
Baton Rouge
Summary
Driven and dependable professional with over a decade of experience in customer service, tax administration, and healthcare support. Currently serving as a Revenue Tax Specialist with a strong foundation in regulatory compliance, client communication, and team leadership. Certified in Phlebotomy and Medical Billing and Coding. Committed to continuous learning and delivering exceptional service in both public and clinical sectors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Revenue Tax Specialist
Louisiana Department Of Revenue
Baton Rouge, LA
01.2026 - Current
- Analyzed tax returns for compliance with state laws and regulations.
- Conducted audits to ensure accuracy of revenue collections and reporting.
- Developed training materials for staff on tax policy changes and best practices.
- Collaborated with legal team to resolve complex tax disputes efficiently.
Revenue Tax Analyst Supervisor
Louisiana Department of Revenue
Baton Rouge, LA
01.2024 - 01.2026
- - Supervise tax analysts in the review, processing, and compliance verification of tax returns.
- - Interpret and apply complex tax laws and regulations to ensure accurate processing.
- - Provide mentorship, conduct performance evaluations, and support team development.
- - Serve as a departmental liaison, assisting in conflict resolution and service enhancements.
Team Lead
Louisiana Department of Revenue
Baton Rouge, LA
09.2012 - 12.2023
- - Conducted tax research and provided guidance to taxpayers regarding filing and compliance.
- - Led team operations, provided on-the-job training, and monitored performance outcomes.
- - Implemented workflow enhancements that improved accuracy and processing speed.
Customer Service Representative / Monitor
Thompson Consulting Services
Baton Rouge, LA
08.2016 - 11.2021
- - Provided direct support to clients, addressing inquiries and resolving service-related issues.
- - Accurately documented data and maintained a professional demeanor in high-pressure scenarios.
- - Helped manage information and supported field operations.
Data Entry / Batching Clerk
Louisiana Department of Revenue
Baton Rouge, LA
02.2015 - 11.2016
- - Maintained and processed confidential data with attention to accuracy and security.
- - Managed incoming mail, organized files, and supported administrative processes.
Personal Care Assistant
Rest Care Home Care / Pinnacle Home Health
Baton Rouge, LA
03.2012 - 08.2015
- - Delivered personalized care and assisted clients with daily living tasks.
- - Documented changes in client health and communicated with healthcare coordinators.
- - Ensured safe transportation and companionship for clients.
- - Ensure accurate patient identification and proper specimen handling.
- - Maintain sterile work environments to prevent contamination.
- - Communicate effectively with patients to reduce anxiety and ensure cooperation.
- - Document all procedures and maintain patient records in compliance with healthcare regulations.
Education
High School Diploma - Medical Billing and Coding
University of Arkansas Grantham
01-2022
High School Diploma - undefined
Capitol High School
Baton Rouge, LA06-2010
Skills
- Tax Compliance & Documentation
- Medical Billing & Coding
- Team Supervision & Staff Development
- Customer Service & Public Interaction
- Certified Medical & Clinical Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Call Center & Records Management
- Process Improvement & Organizational Efficiency
- Conflict Resolution & Interpersonal Communication
- Time Management & Prioritization
Certification
- Certified Phlebotomy Technician (CPT)
- Certified Medical Billing and Coding
Timeline
Revenue Tax Specialist
Louisiana Department Of Revenue
01.2026 - Current
Revenue Tax Analyst Supervisor
Louisiana Department of Revenue
01.2024 - 01.2026
Customer Service Representative / Monitor
Thompson Consulting Services
08.2016 - 11.2021
Data Entry / Batching Clerk
Louisiana Department of Revenue
02.2015 - 11.2016
Team Lead
Louisiana Department of Revenue
09.2012 - 12.2023
Personal Care Assistant
Rest Care Home Care / Pinnacle Home Health
03.2012 - 08.2015
High School Diploma - undefined
Capitol High School
High School Diploma - Medical Billing and Coding
University of Arkansas Grantham