Crisma Ramsey
Baton Rouge
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales at Sonnys BBQ through exceptional service prioritization and suggestive selling. Expert in guest engagement and team collaboration, significantly contributing to workplace efficiency and sales growth. Skilled in both customer service and sales techniques, consistently exceeding performance targets.
Overview
8
8
years of professional experience
Work History
Server
Sonnys BBQ
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sandwich Artist
SUBWAY®Restaurants
05.2021 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Apparel Sales Associate
Walmart
07.2022 - 01.2024
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Overnight Stocker
Walmart
06.2021 - 12.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cashier
Arby's
07.2017 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Belaire High School
Baton Rouge, LA05.2020
Skills
- Exceptional customer service
- Guest engagement
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Suggestive selling
- Reliable and responsible
- Warm and friendly
Timeline
Server
Sonnys BBQ
08.2024 - Current
Apparel Sales Associate
Walmart
07.2022 - 01.2024
Overnight Stocker
Walmart
06.2021 - 12.2023
Sandwich Artist
SUBWAY®Restaurants
05.2021 - Current
Cashier
Arby's
07.2017 - 04.2021
Belaire High School
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