Cristian Gross
Westwego
Summary
Dynamic business owner with a strong background in customer service, project management, and team building. Proven ability to create effective customer service policies and train staff for enhanced operational efficiency.
Overview
7
7
years of professional experience
Work History
Business Owner
NOLA STONE LLC
Metairie
07.2022 - Current
- Developed marketing strategies that enhanced brand visibility and boosted customer engagement.
- Established relationships with vendors to secure reliable supply chain and maintain quality standards.
- Trained and supervised staff in customer service and operational procedures.
- Created customer service policy that improved customer satisfaction with products and services.
Operations Manager
Rver Rock Stone Works LLC
Covington
08.2019 - 07.2022
- Managed daily operations to enhance workflow and allocate resources effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Supervised staff to uphold quality standards and maximize productivity.
- Coordinated employee schedules and training sessions to ensure optimal staffing levels.
- Trained team members on best practices and safety protocols in the workplace.
Education
Bachelor of Science - Criminal Justice
Loyola University, New Orleans
New Orleans, LA05-2017
Some College (No Degree) - Nursing
Delgado Community College
New Orleans, LA05-2026
Skills
- Business strategy
- Supply chain management
- Project management
- Team building
- Conflict resolution
- Entrepreneurial mindset
- Customer service
Languages
Spanish
Professional
Timeline
Business Owner
NOLA STONE LLC
07.2022 - Current
Operations Manager
Rver Rock Stone Works LLC
08.2019 - 07.2022
Bachelor of Science - Criminal Justice
Loyola University, New Orleans
Some College (No Degree) - Nursing
Delgado Community College