Crystal Burton
Fluker
Summary
Experienced call center representative specializing in healthcare member and provider support. Proven track record of efficiently managing inbound and outbound calls, resolving issues promptly, and enhancing provider satisfaction. Proficient in navigating complex healthcare systems, thriving in fast-paced settings with exceptional communication and multitasking skills.
Overview
4
4
years of professional experience
Work History
Inbound Contacts Representative 2 & 3
Humana
05.2023 - Current
- Manage inbound calls and resolve provider issues and escalations promptly.
- Use CAS, MTV, Argus, and CRM systems to access and update information.
- Deliver high-quality service through effective listening and communication.
- Maintain performance metrics while managing multiple applications simultaneously.
Office Manager
American Cash Advance
12.2020 - 11.2022
- Supervised daily office operations in compliance with company policies.
- Managed profit and loss responsibilities and balanced store funds.
- Educated customers on contracts and completed transactions.
- Performed clerical duties including filing, answering phones, scanning, and copying.
Education
High School Diploma -
St. Amant High School
01.2009
Medical Front Office Administration Specialist -
MedCert
01.2004
Bachelor of Science - Healthcare Information Management
Southern New Hampshire University
03.2025
Skills
- Attention to Detail
- Microsoft Office (Outlook, Word, Excel)
- Fast Learner & Adaptable
- Strong Typing & Computer Navigation
- Call Center & Healthcare Industry Knowledge
- Effective Verbal and Written Communication
Timeline
Inbound Contacts Representative 2 & 3
Humana
05.2023 - Current
Office Manager
American Cash Advance
12.2020 - 11.2022
High School Diploma -
St. Amant High School
Medical Front Office Administration Specialist -
MedCert
Bachelor of Science - Healthcare Information Management
Southern New Hampshire University
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