CRYSTAL GAUTHIER

• Supervise and support a team of 10 ophthalmic assistants, coordinating daily assignments, clinical coverage, and patient flow in a high-volume retina practice.

• Train and mentor newly hired technicians on patient workups, clinic protocols, documentation standards, and diagnostic equipment operation.

• Coordinate testing, exam room utilization, and physician support to improve workflow efficiency and continuity of patient care.

• Perform patient histories, visual acuity testing, pupil assessments, manifest refractions, and other ophthalmic workup procedures.

• Support physicians through clinical scribing, accurate EMR documentation, and diagnostic testing, including OCT and fundus photography.

• Educate patients on treatment plans, surgical care, and preoperative and postoperative instructions in clear, supportive language.

• Maintain patient-ready exam rooms and clinical equipment through sanitation, routine maintenance, and minor troubleshooting.

• Supervised a team of 8-10 ophthalmic assistants, delivering consistent guidance and support to improve job efficiency.
• Trained newly hired technicians.
• Performed patient histories, vision screenings, pupil assessment, and precise manifest refractions.
• Assisted with a variety of minor surgical and laser procedures as well as pre-op and post-op care.
• Selected to learn and operate new equipment purchased for diagnostic testing; trained ophthalmic assistants in proper equipment operation.
• Maintain all diagnostic equipment; calibrate equipment as needed; and schedule servicing in accordance with product warranty and requirements.
• Assisted and trained in the transitioning to electronic medical records.
• Assisted along with office administrator with passing phase 1 and 2 on meaningful use and HIPAA audits.
• Performed MeiboTherapy (used to treat underlying causes of DTS)
• Assisted in extensive corneal ulcer culturing procedure
• Developed technician protocol handbook and training manual