Crystal Harris
Mental Health Tech
Walker,LA
Summary
Proven Mental Health Technician from Our Lady Of The Lake Hospital, adept in patient safety management and crisis intervention. Excelled in fostering patient well-being and security, contributing to improved treatment outcomes. Skilled in behavioral support and teamwork, ensuring a safe, therapeutic environment. Demonstrated professionalism and empathy, enhancing patient care and support.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Our Lady Of The Lake Hospital
Baton Rouge, LA
07.2014 - Current
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Tracer Security Officer
Tracer Security Services
Baton Rouge, LA
07.2012 - 06.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High School Diploma -
Zachary High School
Zachary, LA 05.2001 -
Skills
Behavioral Management
Medication Administration
Patient Assessment
Substance abuse awareness
Stress reduction techniques
Clinical Documentation
Behavior Management
Patient Safety Management
Anxiety Management
Anger Management
Empathy Development
Autism spectrum understanding
Crisis Intervention
Multicultural Competence
Self-Care Promotion
Suicide Prevention
De-Escalation Techniques
Bipolar Disorder Knowledge
Paranoid Personality Disorder Coping
Borderline Personality Disorder Interventions
Post-Traumatic Stress Disorder Assistance
Schizoid Personality Disorder Support
Schizotypal Personality Disorder Understanding
Avoidant Personality Disorder Techniques
Eating Disorder Awareness
Obsessive-compulsive disorder support
Depression Support
Teamwork and Collaboration
Vitals monitoring
Problem-Solving
Time Management
Problem-solving abilities
Behavioral support
Multitasking Abilities
Excellent Communication
Encouragement and Motivation
Self Motivation
Adaptability and Flexibility
Critical Thinking
Active Listening
Organizational Skills
Team building
Problem-solving aptitude
Behavior Observation
Crisis Management
Progress Documentation
Reliability
Professionalism
Interpersonal Skills
Employee Training
Written Communication
Continuous Improvement
Goal Setting
Medical Records Maintenance
Behavioral Health
Timeline
Mental Health Technician
Our Lady Of The Lake Hospital
07.2014 - Current
Tracer Security Officer
Tracer Security Services
07.2012 - 06.2014
High School Diploma -
Zachary High School
05.2001 -