Crystal Hill
Marrero
Summary
Educator with proven experience in special education. Strong team collaborator focused on achieving results and adapting to changing needs. Passionate about education with a desire to work with students across all levels. Expertise in individualized instruction, behavior management, and communication. Reliable and resourceful in providing support to students and colleagues.
Overview
22
22
years of professional experience
Work History
Paraeducator, Special Education
Allen Ellender School (Jefferson Parish Public Schools)
Marrero, LA
09.2025 - Current
- Supported individualized learning plans for students with diverse needs.
- Collaborated with teachers to develop engaging instructional materials.
- Assisted in behavioral management strategies to promote positive student interactions.
- Monitored student progress and provided feedback to facilitate academic growth.
Substitute Teacher
St Philip Neri Catholic School
Metairie, LA
08.2025 - 09.2025
- Implemented lesson plans tailored to student needs.
- Maintained classroom discipline and ensured a positive learning environment.
- Adapted instructional methods based on individual student learning styles.
- Collaborated with teacher to align curriculum and teaching strategies.
Patient Access Coordinator/ Shipping Coordinator
Kroger Specialty Pharmacy/TLC Pharmacy
Harvey, LA
10.2015 - 11.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while professionally addressing and directing general inquiry or patient/doctor calls, scheduling prescription refill requests.
- Supported pharmacy shipping operations, handling packaging and labeling of medications for timely delivery, also keeping the warehouse stocked with supplies needed for the shipping process.
- Verified insurance and reviewed patient medical records to prepare and submit accurate prior authorizations and appeals for various medications and disease states.
- Addressed escalated patient or provider issues from upper management and resolved them efficiently and professionally.
Certified Medical Assistant/Cardiovascular Technician
West Jefferson Medical Center Heart Clinic
Marrero, LA
05.2013 - 10.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, directing them to exam rooms, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs to prepare them for physician examination.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Coordinated and prepared all outpatient procedures, as well as taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight, as well as completing EKG's and Holter Monitors based on patient presentation in the office/
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Receptionist/Medical Assistant
Cardiology Center, LLC
Marrero, LA
09.2003 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance to give patients a positive first impression.
- Scheduled and confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled emergency calls from patients , medication refills, test result callbacks, and outpatient scheduling.
- Assisted physicians with back office duties and patient care.
Office Supervisor/Medical Assistant
Rexa Heart and Vascular
Marrero, LA
01.2011 - 01.2012
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Oversaw operation of both the front and back offices.
- Managed inventory and supply ordering.
- Triaged patients, performed EKG's, assisted with outpatient procedures, and performed suture/staple removal.
Education
Education
University of Holy Cross
New Orleans, LAMedical Assistant Certification -
Bryman College
New Orleans, LA05.2002
High School Diploma -
Immaculata High School
Marrero05.1999
Skills
- HIPAA compliance
- Strong organization
- Patient registration and Insurance Verification
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Small group instruction
- Classroom management
- Collaborative teamwork
- Emotional support
- Curriculum implementation
- Student engagement
- Teacher assistance
- Classroom organization
- Behavior improvements
- Teacher support
- Sensory integration strategies
- IEP compliance
- Instructional assistance
- Student accommodation
Timeline
Paraeducator, Special Education
Allen Ellender School (Jefferson Parish Public Schools)
09.2025 - Current
Substitute Teacher
St Philip Neri Catholic School
08.2025 - 09.2025
Patient Access Coordinator/ Shipping Coordinator
Kroger Specialty Pharmacy/TLC Pharmacy
10.2015 - 11.2024
Certified Medical Assistant/Cardiovascular Technician
West Jefferson Medical Center Heart Clinic
05.2013 - 10.2015
Office Supervisor/Medical Assistant
Rexa Heart and Vascular
01.2011 - 01.2012
Receptionist/Medical Assistant
Cardiology Center, LLC
09.2003 - 05.2013
Medical Assistant Certification -
Bryman College
High School Diploma -
Immaculata High School
Education
University of Holy Cross