Crystal Roberts
New Iberia
Summary
Team-minded Training Store Manager with 18t years of experience training groups of employees in the Retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Overview
22
22
years of professional experience
Work History
Training Store Manager
Five Below
09.2016 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Prepared annual budget, scheduled to expectations of business.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Promoted from Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
Store Manager
CVS Pharmacy
10.2001 - 01.2015
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Certified Dental Assistant - Dental Assisting
Academy Of Acadiana
New Iberia, LA02.2024
Orthodontic Assistant Certification - Orthodontic Assistant
Academy of Acadiana
New Iberia, LA12.2023
High School Diploma -
Penn Foster Career School
Scranton, PA10.2023
Skills
- Team Building
- Time Management
- Store Operations
- Leadership Development
- Organizational Skills
- Customer Service
- Schedule Management
- Patient Education
- Equipment Sterilization
- Patient Counseling
Timeline
Training Store Manager
Five Below
09.2016 - Current
Store Manager
CVS Pharmacy
10.2001 - 01.2015
Certified Dental Assistant - Dental Assisting
Academy Of Acadiana
Orthodontic Assistant Certification - Orthodontic Assistant
Academy of Acadiana
High School Diploma -
Penn Foster Career School
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