Crystal Brown
Thibodaux
Summary
Hardworking and disciplined leader with good organizational abilities and proactive approach.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
1991
1991
years of post-secondary education
Work History
Sales and Training Manager
Sam's Club
Houma
04.2022 - 01.2026
- Developed training programs for new associates at a leading retail membership club.
- Facilitated workshops to enhance team member skills and product knowledge effectively.
- Collaborated with management to identify training needs across various departments.
- Implemented onboarding processes to ensure smooth integration of new employees.
- Utilized learning management systems to track participant progress and engagement.
- Supported team leaders in coaching staff to improve service delivery standards.
- Assisted in creating training materials tailored to specific operational roles within the store.
- Organized and coordinated training sessions for new employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Implemented training improvements to achieve desired results.
- Developed training materials, including manuals, guides and handouts.
- Designed training schedules for new and existing employees.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Coordinate with Business. To set-up membership drives to drive sales and fellowship with the community.
Store Manager
Family Dollar
Thibodaux
10.2019 - 04.2022
- Supervised daily operations and ensured efficient store management.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and coordinated restocking processes.
- Enforced company policies to maintain a safe shopping environment.
- Conducted staff meetings to communicate updates and expectations.
- Resolved customer complaints effectively to ensure satisfaction.
- Analyzed sales trends to adjust product offerings accordingly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Sales Manager
Lowe's
Thibodaux
05.2012 - 10.2019
- Led sales team to deliver exceptional customer service and product knowledge.
- Trained and mentored new sales associates on product features and benefits.
- Developed effective sales strategies to enhance customer engagement and satisfaction.
- Conducted regular team meetings to motivate staff and share best practices.
- Managed inventory levels to optimize product selection and promotions.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Top Sales & Credit Apps for 2yrs
Education
Thibodaux High School
Thibodaux, LASome College (No Degree) - Business Administration
Nicholls State University
Thibodaux, LASome College (No Degree) - Business Administration
Delgado Community College
New Orleans, LASkills
- Employee training
- Easily trainsble
- Workshop facilitation
- Training program development
- Works well under pressure
- Results Driven
- Customer Servoce
- Eye for Detail
Languages
English
Full Professional
Accomplishments
Top Performer Sales & Credit for two consecutive years(Lowes)
#3 in Company for Sold in Field Sales. & Store was #7 in Credit Sales. Due to exceptional training.(Sam's Club)
Timeline
Sales and Training Manager
Sam's Club
04.2022 - 01.2026
Store Manager
Family Dollar
10.2019 - 04.2022
Sales Manager
Lowe's
05.2012 - 10.2019
Thibodaux High School
Some College (No Degree) - Business Administration
Nicholls State University
Some College (No Degree) - Business Administration
Delgado Community College