Cullen Wood
Abita Springs,LA
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction and operational efficiency at The English Tea Room and Rouses Market. Leveraging exceptional customer service and cash handling skills, I played a key role in streamlining service delivery, contributing to a significant improvement in guest experiences and transaction accuracy.
Overview
3
3
years of professional experience
Work History
Server
The English Tea Room
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Checkout Clerk
Rouses Market
04.2023 - 08.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Assisted in training new employees on proper checkout procedures, contributing to a more efficient workforce.
- Identified potential security risks or fraudulent activity at the checkout counter, taking appropriate action when necessary.
- Effectively communicated with customers regarding payment options, ensuring timely transactions and adherence to store policies.
- Managed cash register operations to ensure accurate financial transactions and minimize discrepancies.
Stocker
Rouses Market
04.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Certificate Of Technical Studies - Auto Repair Mechanic
Delgado Community College
New Orleans, LAHigh School Diploma - N/A
New Orleans Military And Maritime Academy
425 O'Bannon St, New Orleans, LA 7011405.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
Timeline
Server
The English Tea Room
07.2023 - Current
Checkout Clerk
Rouses Market
04.2023 - 08.2023
Stocker
Rouses Market
04.2022 - 04.2023
Certificate Of Technical Studies - Auto Repair Mechanic
Delgado Community College
High School Diploma - N/A
New Orleans Military And Maritime Academy
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