Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cuyler Ratliff

New Orleans

Summary

Dynamic customer service professional with experience at European Wax Center, excelling in promoting loyalty programs and enhancing guest experiences. Skilled in financial transactions and complaint handling, I consistently foster brand loyalty through personalized support and effective team collaboration, ensuring a welcoming environment that drives repeat business.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Representative

European Wax Center
New Orleans
09.2024 - Current
  • Promoted loyalty programs to encourage repeat business.
  • Enhanced guest experiences through lively, sincere, and warming interactions.
  • Handled multi-line phone system ensuring a polite and informative interaction.
  • Maintained cleanliness of lobby area and front desk counter.
  • Ensured accuracy of client information through regular updates in records.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Retail Sales Associate

Nordstrom Rack
Oak Brook
05.2023 - 01.2025
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Addressed customer questions and concerns regarding products and services.

Education

Political Science

Xavier University of Louisiana
New Orleans, LA
05-2026

Skills

  • Customer service
  • Team collaboration
  • Financial transactions
  • Complaint handling

Certification

  • CPR Certified

Timeline

Guest Service Representative

European Wax Center
09.2024 - Current

Retail Sales Associate

Nordstrom Rack
05.2023 - 01.2025

Political Science

Xavier University of Louisiana

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Cuyler Ratliff