Cydnii Randle
New Orleans
Summary
Seasoned professional with diverse experience in administrative support roles. Proven abilities include managing schedules, coordinating meetings, and handling correspondence. Strengths lie in strong communication skills, organization, and ability to multitask effectively.
Overview
14
14
years of professional experience
Work History
Marketing
University of New Orleans
New Orleans
08.2024 - Current
Executive Assistant
Emerald Gardens Inc.
Gonzales
04.2020 - Current
- Manage executive schedules and coordinate daily appointments for senior management.
- Coordinate travel and hotel reservations for meetings, conferences and seminars.
- Maintain company confidence and protected business operations by keeping sensitive information confidential.
- Monitor incoming emails and respond accordingly in a timely manner.
- Perform data entry tasks into various software programs including MS Excel spreadsheets.
- Prepare reports, presentations, agendas, and other documents as needed.
- Answer calls from clients providing assistance where necessary.
- Provide administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organize and manage complex calendar of appointments, meetings, and travel arrangements for team.
- Coordinate with internal departments on a regular basis to ensure efficient functioning of daily operations.
- Manage and track expenses to meet company budget requirements.
- Manage all aspects for special events hosted by the company.
- Screen phone calls to instantly identify priority clients and filter out spam calls.
- Oversee inventory control processes ensuring availability of supplies at all times.
- Create and maintain computer and paper filing and organization systems for records, reports and documents.
- Research and prepare information for presentations.
Guest Service Agent
Marriott
New Orleans
01.2015 - 03.2020
- Greeted guests with a friendly and welcoming attitude.
- Managed check-in and check-out processes efficiently for all guests.
- Provided exceptional customer service to guests throughout their stay.
- Resolved guest inquiries and complaints with professionalism and care.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Maintained knowledge of hotel services, amenities, and policies for accurate communication.
- Trained new staff on customer service standards and hotel procedures.
- Investigated guest complaints and utilized critical thinking to expedient resolutions.
- Managed reservations and payments.
- Took reservations from patrons by phone or online.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Provided concierge services for guests.
- Provided guest assistance and information regarding local attractions and points of interest.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Marketing
University of Louisiana at Lafayette
08.2012 - 05.2015
Fitness and Wellness Service Agent
Jewish Community Center
New Orleans
05.2012 - 01.2015
- Provided exceptional customer service to community members.
- Assisted with event setup and breakdown for various community programs.
- Coordinated communication between staff and members regarding scheduling and services.
- Managed member inquiries and resolved concerns promptly and effectively.
- Organized program materials to ensure seamless operations for activities and events.
- Maintained cleanliness and orderliness of facilities to provide a welcoming environment.
- Provided accurate information regarding product specifications and pricing.
- Followed up with customers to ensure satisfaction with services provided.
- Responded to customer complaints in a timely manner.
- Performed administrative duties such as data entry, filing, and record keeping.
- Assessed customer needs to provide the best solutions.
- Demonstrated excellent communication skills both verbally and written.
- Processed payments, returns, and exchanges according to company policies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Marketing -
University of New Orleans
Skills
- Customer service
- Project management
- Presentation development
- Time management
- Digital marketing
- Reservation management
- Event planning and preparation
- Guest relations
- Tourism knowledge
- Organizational skills
- Problem-solving skills
- Interpersonal communication
- Active listening
- Computer literacy
- Invoicing and billing
- File management
- Dining and amenity recommendations
- Detail-oriented
- Hospitality services
References
- Carolyn Bibbins, General Manager, Marriott, (504) 616-6787
- Rick Roth, Owner, Emerald Gardens, (225) 413-4295
- Kristin Pacris, Fitness Manager, JCC, (504) 881-0136
Timeline
Marketing
University of New Orleans
08.2024 - Current
Executive Assistant
Emerald Gardens Inc.
04.2020 - Current
Guest Service Agent
Marriott
01.2015 - 03.2020
Marketing
University of Louisiana at Lafayette
08.2012 - 05.2015
Fitness and Wellness Service Agent
Jewish Community Center
05.2012 - 01.2015
Marketing -
University of New Orleans