Cynthia Werther
Kenner
Summary
Experienced Leasing Assistant with a background in property management and tenant relations. Skilled in negotiating lease agreements, conducting property tours, and managing rental applications. Strengths include customer service, communication, and organization skills, which have contributed to successful tenant relationships and property occupancy rates.
Overview
19
19
years of professional experience
Work History
Leasing Assistant TEMP
BSFG Management
New Orleans
01.2024 - 01.2025
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Processed applications for prospective tenants and conducted background checks.
Assistant Manager (TEMP)
The Landing of Bayou Cane
Houma
04.2019 - 08.2020
- Directed and led employees, supervising activities to drive productivity and efficiency
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Property Manager
Colonial Village Apartments
Houma
05.2016 - 08.2019
- Compiled and conveyed all operational and financial data to regional manager
- Directed collection of more than $10,000 in monthly income with consistently high payment rates
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Reviewed completed applications and assessed household information against file history and program regulations
- Developed and implemented strategic plan for property management
- Contacted tenants to collect overdue rent or to discuss other important issues
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Collected and maintained careful records of rental payments
- Inspected properties regularly to identify deficiencies and schedule repairs
- Conducted apartment tours for potential tenants and answered any questions
On-Site Manager
LATTER & BLUM Inc.
Houma
11.2017 - 01.2019
- Retained records of supplies and tools used and tasks performed for each project
- Managed daily work assignments by delegating tasks and monitoring progress
Leasing Consultant
The Commons at Sunnylane
Oklahoma City
09.2017 - 12.2017
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Conducted background checks on applicants
- Received rent payments and tracked these transactions in Propertyware
Property Manager
Colonial Village Apartments
Houma
06.2006 - 06.2017
- Compiled and conveyed all operational and financial data to regional manager
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Reviewed completed applications and assessed household information against file history and program regulations
- Directed sales and marketing plans to maximize rental income and increase occupancy rates
- Contacted tenants to collect overdue rent or to discuss other important issues
- Contacted and followed up with tenants on renewal notices
- Collected and maintained careful records of rental payments
Education
Certified Nursing Assistant -
Metropolitan College Of New Orleans
New Orleans, LA06.1997
Bachelor of Science - Business Administration And Management
University Of Alaska Anchorage
Anchorage, AK12-1995
High School Diploma -
Terrebonne High School
Houma, LA06.1989
Skills
- Fair housing mandates
- New construction
- Knowledge of leasing and market conditions
- Mortgages and loans
- Skilled multi-tasker
- Multi-family property management
- Microsoft Office
- Application processing
- Property inspections
- Tenant relations
- CRM software
- Lead tracking
- Problem solving
- Time management
- Customer service
- Organizational skills
- Effective communication
- Attention to detail
- Manage rentals
- Lease administration
- Tenant and eviction laws
- Local and state laws
- Collect payments
- Violation resolution
Timeline
Leasing Assistant TEMP
BSFG Management
01.2024 - 01.2025
Assistant Manager (TEMP)
The Landing of Bayou Cane
04.2019 - 08.2020
On-Site Manager
LATTER & BLUM Inc.
11.2017 - 01.2019
Leasing Consultant
The Commons at Sunnylane
09.2017 - 12.2017
Property Manager
Colonial Village Apartments
05.2016 - 08.2019
Property Manager
Colonial Village Apartments
06.2006 - 06.2017
Certified Nursing Assistant -
Metropolitan College Of New Orleans
Bachelor of Science - Business Administration And Management
University Of Alaska Anchorage
High School Diploma -
Terrebonne High School
Similar Profiles
Portia TaylorPortia Taylor
Apartment Leasing Consultant at BSFG AgencyApartment Leasing Consultant at BSFG Agency
Marlanna BrooksMarlanna Brooks
Regional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management ServiceRegional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management Service
Mia LacroixMia Lacroix
Modeling at Wolves Management, Maggie Inc., Wanted ManagementModeling at Wolves Management, Maggie Inc., Wanted Management