Daja Coleman

• Monitored gym floor, ensuring safe equipment use and enforcing facility policies to enhance member safety.
• Sanitized machines and free weights, maintaining cleanliness to support a healthy workout environment.
• Educated members on gym policies, fostering compliance and promoting a welcoming atmosphere.

• Assisted individuals in completing unemployment claims and related documentation to facilitate timely processing
• Facilitated the submission of unemployment claims to ensure timely processing.
• Guaranteeing that applicants' unemployment was up to date along with answering any questions they had regarding their unemployment

•Answered and directed high-volume phone calls, ensuring efficient communication between clients and departments

• Provided receptionist customer service and answered general questions

•Answered and directed high-volume phone calls to appropriate departments

•Established a filing system for confidential case files to enhance organization

• Maintained accurate records and ensured paperwork was completed correctly