Dakaila Andrews
New Orleans,LA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Randstad
01.2023 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
Sams Club Pharmacy
06.2019 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
Medical Receptionist
Gordan MD
05.2018 - 06.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Bachelor of Science -
University of Holy Cross
New Orleans, LAHigh School Diploma -
Edna Karr High School
New Orleans, LA05.2018
Skills
- Persuasion
- Citrix
- Microsoft Windows
- Cash Handling
- Call Center Operations
- Active Listening
- Stocking Supplies
- Pharmacy Relations
- Writing
- Patient Relations
- Phlebotomy
- First Aid
Timeline
Call Center Representative
Randstad
01.2023 - 07.2023
Cashier
Sams Club Pharmacy
06.2019 - 01.2023
Medical Receptionist
Gordan MD
05.2018 - 06.2019
Bachelor of Science -
University of Holy Cross
High School Diploma -
Edna Karr High School
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