D'Ambre Bourda
Lafayette
Summary
Licensed Pharmacy Technician with experience supporting healthcare operations, medication management, insurance adjudication, patient record maintenance, and workflow optimization in high-volume pharmacy environments. Skilled in utilizing healthcare technology systems, maintaining data integrity, ensuring regulatory compliance, and collaborating across multidisciplinary teams. Proven ability to analyze operational issues, resolve billing and prescription processing challenges, and support efficient patient care workflows. Seeking to leverage healthcare systems expertise in an Epic Analyst or Healthcare IT role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens Pharmacy
Lafayette
06.2023 - Current
- Utilize pharmacy information systems to manage patient records, prescription processing, insurance adjudication, and medication dispensing activities.
- Support high-volume pharmacy operations while maintaining accuracy, regulatory compliance, and patient safety standards.
- Analyze and resolve insurance claim rejections, billing discrepancies, and prescription processing issues to improve workflow efficiency.
- Maintain accurate patient profiles and medication records while ensuring HIPAA compliance and data integrity.
- Coordinate inventory management processes, monitor stock levels, and maintain controlled substance documentation.
- Administer immunizations and educate patients regarding vaccine recommendations and preventive health initiatives.
- Collaborate with pharmacists and healthcare professionals to ensure efficient medication management and continuity of care.
- Train and support team members on pharmacy workflows, operational procedures, and system utilization.
Direct Support Professional
Rescare
Lafayette
03.2022 - 04.2024
- Maintained accurate documentation of client care activities, behavioral observations, and medication-related information.
- Monitored adherence to care plans and communicated changes in patient status to healthcare providers and supervisors.
- Assisted with medication-related processes and ensured compliance with organizational policies and healthcare regulations.
- Supported coordination of services among caregivers, clients, and healthcare professionals.
Call Center Representative
VieMed
Lafayette
11.2021 - 03.2022
- Managed high-volume customer interactions while documenting information accurately within company systems.
- Resolved customer issues through investigation, analysis, and timely follow-up.
- Maintained compliance with privacy regulations and organizational policies governing protected health information.
- Participated in ongoing training initiatives related to healthcare services and operational procedures.
Education
Pharmacy Technician Program -
Unitech Training Academy
Lafayette, LA10-2024
Skills
- Medication Dispensing
- Medication management
- Pharmacy Management Systems
- Healthcare Billing Systems
- Insurance Processing Platforms
- Electronic Documentation
- Inventory Control
- Reporting & Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Certification
- Immunization Certification
Timeline
Senior Pharmacy Technician
Walgreens Pharmacy
06.2023 - Current
Direct Support Professional
Rescare
03.2022 - 04.2024
Call Center Representative
VieMed
11.2021 - 03.2022
Pharmacy Technician Program -
Unitech Training Academy