Damielle White
Monroe
Summary
Experienced Customer Service Representative with over 10 years of success delivering high-quality support in remote and call center environments. Skilled in managing high call volumes, resolving complex issues, and maintaining strong customer relationships across phone, chat, and email channels. Proficient in CRM systems with a strong background in account servicing, billing, and leasing coordination. Known for excellent communication, time management, and problem-solving abilities that drive customer satisfaction and operational efficiency in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Standard Enterprises
06.2024 - 07.2025
- Managed 100+ daily inbound calls, emails, and walk-ins to provide property information, schedule tours, and follow up on leads.
- Guided prospective tenants through the leasing process, explaining rental terms, community policies, and pricing details clearly and professionally.
- Conducted property tours and virtual showings, emphasizing key features and benefits to meet residents' needs.
- Processed rental applications, verified background and credit checks, and prepared lease agreements in compliance with property management standards.
- Maintained detailed and accurate records in CRM and property management systems (RealPage).
- Resolved resident inquiries and maintenance concerns promptly, ensuring high tenant satisfaction and retention.
- Collaborated with maintenance and management teams to coordinate move-ins, inspections, and unit readiness.
Customer Service Representative/ PSLF Data Entry
Coast Professional Inc.
05.2023 - 05.2024
- Handled 75–100 inbound and outbound calls per day, assisting borrowers with federal student loan accounts, and Public Service Loan Forgiveness (PSLF) inquiries.
- Guided an average of 30+ borrowers daily through repayment options, consolidation steps, and forgiveness eligibility, with 100% compliance to Department of Education regulations.
- Processed and verified over 50 PSLF and income-driven repayment applications weekly, ensuring documentation accuracy and timely submission.
- Maintained an average 98% call quality score and 95% customer satisfaction rating through active listening, empathy, and clear communication.
- Consistently exceeded performance targets, achieving a top 10 percent ranking in monthly compliance and resolution metrics among peers.
- Documented all borrower interactions and case updates in federal servicing systems, with zero compliance violations.
- Educated borrowers on repayment timelines, deferment options, and forgiveness requirements, reducing repeat calls by 20 percent.
- Collaborated with quality assurance and training teams to improve PSLF process accuracy and borrower understanding.
Customer Service Representative
Global Solutions
11.2022 - 04.2023
- Managed 60–90 inbound and outbound calls per day, assisting customers with account inquiries, billing questions, and service issues.
- Resolved customer concerns efficiently, maintaining a 95% first-call resolution rate, and a 96% customer satisfaction score.
- Processed customer orders, payments, and account updates with 100% accuracy in the company CRM system.
- Educated customers on company products, services, and policies to improve understanding and reduce repeat calls by 15%.
- Documented all interactions thoroughly, ensuring compliance with company policies, and regulatory standards.
- Consistently met or exceeded performance goals, including call quality, productivity, and compliance metrics.
Customer Service Representative
Teleperformance
12.2019 - 09.2022
- Resolved customer complaints efficiently, maintaining a high level of satisfaction, and professionalism.
- Provided accurate information about the company's products, services, and policies to support customer decision-making.
- Documented all customer interactions and updated account information in the company CRM system.
- Achieved individual performance goals related to call handling, customer satisfaction, and issue resolution.
- Collaborated with team members and supervisors to improve processes and enhance customer support services.
Sales Associate
Walmart
01.2018 - 10.2019
- Assisted an average of 50+ customers daily with product selection, purchases, and inquiries, providing excellent customer service.
- Operated cash registers, processed payments, returns, and exchanges accurately and efficiently.
- Maintained organized and well-stocked shelves, ensuring products were correctly displayed, and inventory levels were monitored.
- Educated customers on product features, promotions, and store policies to enhance the shopping experience and increase sales.
- Handled customer complaints and concerns professionally, achieving a high customer satisfaction rating.
- Collaborated with team members to meet daily sales goals, store standards, and operational objectives.
- Followed safety, compliance, and loss prevention procedures to maintain a secure store environment.
Education
Certificate of Technical Studies - Medical Administration
Blue Cliff College
LA05-2023
Skills
- Customer Service and Support Call Center Operations High-Volume Call Management Conflict Resolution Problem Solving Account Management Data Entry Accuracy Payment Processing Sales and Upselling Lease Administration Property Management Support PSLF and Federal Loan Servicing Compliance and Documentation CRM and Database Systems (Salesforce) Time Management Remote Communication Tools (Zoom, Teams, Slack) Active Listening Empathy and Patience Team Collaboration Multitasking and Organization Customer Satisfaction Improvement Performance Goal Achievement
Timeline
Leasing Agent
Standard Enterprises
06.2024 - 07.2025
Customer Service Representative/ PSLF Data Entry
Coast Professional Inc.
05.2023 - 05.2024
Customer Service Representative
Global Solutions
11.2022 - 04.2023
Customer Service Representative
Teleperformance
12.2019 - 09.2022
Sales Associate
Walmart
01.2018 - 10.2019
Certificate of Technical Studies - Medical Administration
Blue Cliff College