Damon Williams
Baton Rouge
Summary
Dynamic and dedicated professional with extensive experience in customer service at Krispy Kreme. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining a positive work environment, consistently contributing to team success and operational efficiency. Adaptable and committed to excellence in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Team Member
Krispy Kreme
08.2023 - Current
- Followed safety protocols to maintain a safe working environment for staff and customers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Customer Service Representative
Circle K
06.2021 - 09.2023
- Assisted customers with inquiries and concerns, ensuring timely resolution and satisfaction.
- Processed transactions accurately using POS systems, maintaining cash handling protocols.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Handled customer complaints professionally, escalating issues when necessary to management.
- Managed inventory levels by restocking shelves and conducting regular stock checks.
Deli Clerk
Tony's Seafood
01.2023 - 07.2023
- Assisted customers with product selection and provided detailed information on seafood offerings.
- Maintained cleanliness and organization of the deli counter, ensuring adherence to health regulations.
- Operated slicing and packaging equipment efficiently, preparing products for display and sale.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Processed customer orders swiftly, ensuring accurate transactions and positive service experiences.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Team Member
Jack in the Box
12.2020 - 06.2021
- Adapted quickly to changing menu items and promotional offers, ensuring accurate service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Popeyes
05.2020 - 12.2020
- Prepared and assembled food orders according to company standards.
- Maintained cleanliness and organization of workstations and dining area.
- Assisted in training new team members on operational procedures.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Thrive Academy
Baton Rouge, LASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Money handling
- Computer skills
Timeline
Team Member
Krispy Kreme
08.2023 - Current
Deli Clerk
Tony's Seafood
01.2023 - 07.2023
Customer Service Representative
Circle K
06.2021 - 09.2023
Team Member
Jack in the Box
12.2020 - 06.2021
Team Member
Popeyes
05.2020 - 12.2020
High School Diploma -
Thrive Academy