Dana Allen
Haughton
Summary
Dynamic phlebotomist with expertise in venipuncture and patient care, honed at Progressive Children's Clinic. Proven ability to enhance patient experiences through compassionate communication and strict adherence to infection control protocols. Recognized for building trust with diverse populations while maintaining meticulous records and ensuring compliance with HIPAA standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist/Receptionist
Progressive Children's Clinic
08.2023 - Current
- Collected blood specimens using venipuncture and capillary techniques while adhering to safety protocols.
- Prepared and maintained accurate patient records in electronic health systems for efficient tracking.
- Ensured compliance with OSHA regulations and infection control standards to maintain a safe environment.
- Collaborated with healthcare providers to discuss lab results and address patient concerns effectively.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Referral Coordinator
- Insurance Verification
- Proficiency in HER
- Medical Records
- Triage
- Scheduling coordinator
- Completes WIC 48 Forms, Medication Order, and Diagnosis Letters
- Proficiency managing in electronic fax communication through Updox
- Front desk operator
- Maintains the standards of HIPAA
- Phone etiquette- Maintain high call volume to ensure scheduling, forms, and messages and done in a timely manner.
Sales Associate
Russell Cellular Verizon Wireless
01.2021 - 08.2022
- Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays, driving customer engagement.
- Trained new associates on store policies and sales techniques, fostering a knowledgeable team environment.
- Analyzed sales data to identify trends and recommend product promotions, boosting seasonal sales performance.
- Resolved customer inquiries and complaints effectively, maintaining high levels of customer loyalty and retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Phlebotomist
Louisiana Family Medicine Clinic
02.2017 - 01.2022
- Collected blood samples from patients following safety protocols and procedures.
- Assisted in labeling specimens accurately for laboratory analysis.
- Maintained cleanliness and organization of phlebotomy area to ensure efficiency.
- Adhered to infection control practices during all patient interactions.
- Documented patient information and test orders into electronic health records system accurately.
- Trained new staff on proper phlebotomy techniques and safety standards as needed.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Home Health Aide
United Home Care Services
01.2015 - 10.2015
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Assisted in medication management, ensuring adherence to prescribed schedules.
- Maintained accurate records of client care activities and observations.
- Implemented infection control procedures to promote a safe environment.
- Collaborated with family members to develop personalized care plans.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Weston High School
Jonesboro, LA05-2000
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Data entry
- Specimen preparation
- Infection control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Medical records management
- Health education
- Medical office administration
- Medical records maintenance
- Medical records review
- Personal protective equipment usage
- Health and safety
- Medical terminology
- Emergency response training
- Patient assessment
- Regulatory compliance
- Sanitation and sterilization
- EMR recordkeeping
- Medical records handling
- Specimen collection and storage
- On-site testing
- Laboratory procedures understanding
- Multi-sample collection
- Communication
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Phlebotomy technician (PT)
- Finger stick method
- Problem-solving
- Certified in CPR/AED
Certification
- PT - Phlebotomy Technician
Languages
English
Full Professional
Timeline
Phlebotomist/Receptionist
Progressive Children's Clinic
08.2023 - Current
Sales Associate
Russell Cellular Verizon Wireless
01.2021 - 08.2022
Phlebotomist
Louisiana Family Medicine Clinic
02.2017 - 01.2022
Home Health Aide
United Home Care Services
01.2015 - 10.2015
High School Diploma -
Weston High School
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