Dana Fuller
Shreveport,LA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service and clerical support in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excels in calendar management, scheduling, data entry and database administration.
Overview
33
33
years of professional experience
Work History
Hotel Front Desk Clerk
Margaritaville Resort Casino
2022.06 - Current
- Welcome each new arrival pleasantly and confirm reservations and identification.
- Confirm important personal and payment information for compliance with security and payment card industry standards.
- Oversee and organize calendar to schedule reservations and monitor cancellations.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Respond to guest inquiries and resolve complaints to establish trust and increase satisfaction.
- Train new staff members in customer service techniques and hotel operations.
- Develop and maintained positive relationships with guests for satisfaction.
Principal's Secretary
Caddo Parish Magnet High School
2007.08 - 2021.05
- Supported Principal by scheduling appointments, organizing itinerary, entering data, and other clerical task.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Teacher's Aide
E. B. Williams Stoner Hill Stoner Elementry
1990.10 - 2007.05
- Assisted teachers with supervision and care of group of 20-30 children.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05.1988
Skills
- Clerical experience
- Typing
- Filing
- Cleaning
- File Maintenance
- Office Equipment Operation
- Data Entry
- Customer Service
- Communication skills
- Multi-line Phone Systems
- Office Management
- Guest Services
- Front Office Operations
- Personal Assistant Experience
- Check-Ins and Check-Outs
- Payment Handling
- Front Desk Management
- Hotel Services and Hospitality
- Compliance Requirements
- Phone Reception
- Multi-Tasking and Prioritization
- Correspondence Preparation
- Administrative Procedures
- Microsoft Office
- Remote Conferencing
- Attendance Reporting
- Document Management
- Clerical Support
Timeline
Hotel Front Desk Clerk
Margaritaville Resort Casino
2022.06 - Current
Principal's Secretary
Caddo Parish Magnet High School
2007.08 - 2021.05
Teacher's Aide
E. B. Williams Stoner Hill Stoner Elementry
1990.10 - 2007.05
High School Diploma -
Captain Shreve High School
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