Dana Kennerson
Envision Radiology
Carencro
12
years of professional experience
Detail-oriented Authorization Denial and Accounts Receivable Representative with experience in healthcare billing, prior authorizations, and insurance follow-up. Proven ability to resolve denied claims, secure approvals, and maximize reimbursement while maintaining accuracy and compliance. Strong communication, organizational, and customer service skills with a commitment to supporting revenue cycle success.
Work History
BILLING - Accounts Receivable/Authorization Denial Representative: Current Role
4 Years 9 Months- Contacts insurance companies to confirm claim denials, attempt retro authorizations when available, and submit appropriate claim reconsiderations in accordance with payer guidelines.
- Works daily denial queues according to department directives to ensure all payer specific authorization requirements are met.
- Identified authorization process issues and provided detailed denial documentation specific to insurance plans, enabling accurate reporting and improving workflow.
- Documents accurately into the EMY system all actions, interactions and authorizations surrounding the insurance process for each patient.
- Interfaced directly with insurance carriers to pursue claim overturns, clarified denial reasons, and ensured submission of all required documentation to support reconsideration efforts.
- Verified consistency between Imagine and RIS systems, ensuring accurate patient demographics, insurance plan details, provider, facility, exam, authorization, and billing information to prevent downstream claim errors.
- Created and submitted medical necessity appeals to insurance companies to ensure coverage for necessary treatments.
- Provide quality customer service to all patients and customers through prompt and courteous professional communication.
- Participated in peer-to-peer learning sessions to enhance knowledge and improve team collaboration.
- Performed various additional tasks as assigned to support department operations and workflow.
- Served as prior authorization representative, facilitating pre-approval processes for patient treatments.
- Enters, updates and verifies Patient Referral Data into various systems for use by all personnel.
- Reviews and verifies data entered into database to ensure accuracy.
- Confirms that medical scripts and referral documentation have the correct procedures listed.
- Effectively communicates with Center employees if additional information is needed to process request.
Front Office Representative
5 Years 4 Months- Greet patients professionally and in a timely manner
- Check patients in and out
- Collected co-payments and co-insurance upon patient arrival and discharge, ensuring accurate financial transactions.
- Verify medical insurance
- Balance deposits
- Scan IDs and medical cards into EMR system
- Digitally scanned patient documents into the electronic medical records system.
- Monitored and responded to emails daily to ensure timely communication.
- Prepared surgery estimates for orthopedic surgeons and collected deposits for upcoming surgeries, facilitating financial planning.
- Check patient balances
- Update patient demographics
- Medical Office Assistant / Front Office Lead
- Greet patients courteously.
- Answers phone in a timely manner.
- Verifies all patient insurance coverage at time of patient visit.
- Schedules patients' appointments.
- Return patients' phone calls when necessary.
- Collect co pays, deductibles, and balances upon discharge of patient's visit
- Orders office supplies and maintains DME inventory.
- Maintained and balanced petty cash drawer and log, supporting accurate financial tracking.
- Brings deposits weekly to the bank.
- Scan IDs, insurance, paperwork into EMR system.
- Submits invoices to manager.
- Coordinated and scheduled follow-up appointments for patient care..
- Scans in daily deposits and puts total on monthly spreadsheet.
Medical Office Assistant/Tech
1 Year 1 Month- Front office receptionist:
- Greet patients professionally
- Retrieved patient charts from storage
- Scheduled patient appointments to optimize office workflow and enhance patient experience
- Collects co pays, deductibles, and balances upon discharge of patient's visit
- Verify medical, vision insurance and patient charts prior office visit
- Update patient information (Scans IDs, patient information, insurance cards)
- Performed filing and faxing of documents
- Collects co-pays, deductibles, and balances upon discharge of patient's visit
- File medical and vision insurance
- Pre-test patients
- Conducted preliminary tests for patients before appointments
Unit Secretary
7 Months- Answered multiple phone lines, ensuring timely communication with patients and staff
- Answer Multiple phone lines
- Managed patient room notifications
- Paged doctors for urgent matters
- Restocked supplies on the floor
- Check e-mail daily
- Called in consults to multiple physician offices, coordinating patient referrals effectively
- Reviewed and responded to emails daily
- Cut and attached EKG strips to patient charts
Receptionist/Optometric Tech
7 Months- Front office representative:
- Managed incoming phone calls
- Set Up appointments
- Verify Insurance
- Collected payments to ensure accurate financial transactions and maintain records
- Performed various administrative tasks
- Sell Contact Lens
- Teach patients how to insert and take out contacts
- Instructed patients on contact lens insertion and removal for proper usage and care
- Conducted preliminary patient assessments
Education
Diploma
Bachelor's - Child Development
Skills
Billing
Insurance Verification
Clerical support
Child development
Revenue Cycle Management
Documentation review
Medical Office Experience
Medical office management
Front desk
Clerical experience
Scheduling
Medical receptionist duties
Document management
Client service
Customer relations
Customer support
Patient Education
Insurance Billing
Patient Care
Healthcare Billing
Supervising experience
Staff training
Laboratory Experience
Hospital Experience
Sales
Retail sales
Experience with Children
Childcare
Special Education
Autism Experience
Terminology
Ophthalmology
Computer skills
Claims Resolution
Process Improvement
Client relations
Data entry
Community Service
- YMCA Of Acadiana, Camp Counselor, 2008-08, 2014-04, After care camp counselor, Assist students with homework, Monitor students, Activities
- Lafayette Parish School System, Teacher Assistant/Clerk (Green T. Lindon Elementary), Youngsville, LA, 2008-08, 2014-04, Assist Teacher in an autistic classroom, Fill in for office clerk when absent, CPR certified, First aid Trained, CPI Trained, Medicine Trained, Clerical duties when needed
Timeline
BILLING - Accounts Receivable/Authorization Denial Representative: Current Role
Envision Radiology
11.2021 - CurrentRead More
Front Office Representative
Louisiana Orthopaedic Specialists
07.2016 - 11.2021Read More
Medical Office Assistant/Tech
Dr. Thom Dinh OD, LLC
06.2015 - 07.2016Read More
Unit Secretary
Lafayette General Medical Center
11.2014 - 06.2015Read More
Receptionist/Optometric Tech
Target Optical
04.2014 - 11.2014Read More
Walden University
Bachelor's from Child Development
Read More
Teurlings Catholic High School
Diploma
Read More