Dana Kniesche
Ball
Summary
I look forward to hearing from you. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am looking for a full time position where growth and advancement is a possibility. Thank you for your consideration,
Overview
4
4
years of professional experience
Work History
Project Manager and Field Technician
Cenla Environmental Science
04.2021 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Kept detailed records of field measurements and data.
Account Manager
Aaron's Sales And Lease
04.2019 - 04.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
GED -
Opelousas High School
Opelousas, LA12.1994
Skills
- Customer Service
- Time Management
- Team Leadership
- Managing Cash Register
- Sales Activities
- Greet Guests
- Train Employees
- Customer Relationship Management
- Assist Customers
- Conflict Resolution
- Customer Data Confidentiality
- Trained in Salesforce
Timeline
Project Manager and Field Technician
Cenla Environmental Science
04.2021 - Current
Account Manager
Aaron's Sales And Lease
04.2019 - 04.2021
GED -
Opelousas High School
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