Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Ray

Monroe

Summary

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

7
7
years of professional experience

Work History

Sheriff's Deputy

Ouachita Parish Sheriff's Office
08.2024 - Current
  • Promoted community trust by maintaining professionalism and empathy while addressing diverse needs of citizens during stressful situations.
  • Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
  • Developed strong working relationships with fellow dispatchers, fostering teamwork within the department for improved performance outcomes.
  • Exercised sound judgment in assessing caller credibility and urgency levels for appropriate resource allocation.
  • Facilitated swift apprehension of suspects through thorough documentation and dissemination of information to responding officers.
  • Continuously updated knowledge of local geography, landmarks, and street systems to provide precise directions to responding officers.
  • Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
  • Supported officer safety by maintaining constant communication with responding units during emergencies.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

Fulfillment Expert

Target
07.2023 - Current
  • Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
  • Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
  • Locate Ship to Store orders and scan into hold upon arrival.
  • Complete return to stock tasks according to best practice.
  • Model excellent service by greeting all guests in the area when picking orders.
  • Properly use equipment while following safety best practices.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Stocked designated items on shelves, end caps and displays.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Human Rescorces Coordinator

Marie's Family Healthcare
05.2022 - 06.2023
  • Entered data, generated reports, and produced tracking documents.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Teaching Assistant

University View @ Tallulah Charter
08.2021 - 05.2022
  • Prepared instructional materials as requested by teacher
  • Kept records of students behaviors as well as progress
  • Reinforce skills/behaviors that had been taught by the teacher
  • Worked with small groups to adjust teaching strategies as needed
  • Present activities and demonstrations to the class
  • Lead teaching assistant
  • Reading intervention liaison

Technical Support Representative

Asurion
08.2018 - 06.2021
  • Provided technical support for cell phones, laptops, desktop computers, and home theater systems.
  • Maintained ownership of the process of solving customers concerns and followed through until a resolution was reached using internal resources as well as the internet.
  • Promoted to Peer advisor and accepted into internal training program towards supervisor position.
  • Provided support to incoming training class including but not limited to creating documents and resources to promote success on the production floor.
  • Cross trained in AT&T and DIRECTV technical support.
  • Participated in client specific focus group meetings.
  • Facilitated team meetings, individual coaching sessions, as well as side by side mentoring providing feedback to peers as well as supervisors.
  • Served as team lead in absence of supervisor managing and directing the daily activities of agents ensuring that the team members acquire the appropriate support to apply skills and knowledge on the job.

Education

High School Diploma -

Southwest Dekalb
Decatur
05-2006

Skills

  • Ability to meet schedules and deadlines
  • Analyze situations accurately and adopt effective course of action
  • Compose correspondence and written material independently
  • Relate positively with peers, supervisors, the public and other agencies using patience and courtesy

Timeline

Sheriff's Deputy

Ouachita Parish Sheriff's Office
08.2024 - Current

Fulfillment Expert

Target
07.2023 - Current

Human Rescorces Coordinator

Marie's Family Healthcare
05.2022 - 06.2023

Teaching Assistant

University View @ Tallulah Charter
08.2021 - 05.2022

Technical Support Representative

Asurion
08.2018 - 06.2021

High School Diploma -

Southwest Dekalb

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