Dana Skinner
New Orleans,LA
Summary
Proven Account Manager at State Farm Insurance, adept in client relationship management and strategic planning, significantly enhanced client satisfaction and retention. Skilled in Microsoft Office Suite and expert in fostering teamwork, my approach has driven sales growth and resolved complex issues, ensuring compliance and mentoring new hires for early success. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager
State Farm Insurance
02.2012 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed and implemented marketing strategies to drive insurance sales.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Adhered to all regulations for insurance sales.
- Mentored new hires by providing guidance and support during their onboarding process, helping them achieve success early in their careers as insurance sales advisors.
- Analyzed market trends to inform strategic planning efforts and drive sales growth within targeted segments.
Education
Master of Arts - Criminal Justice
Southern University At New Orleans
New Orleans, LA12.2022
Bachelor of Science - Criminal Justice
Southern University At New Orleans
New Orleans, LA12.2020
High School Diploma -
West Jefferson High School
Harvey, LA05.2002
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship building and management
- Strategic Planning
- Relationship Building
- Issue Resolution
- Microsoft Office Suite
- Performance Evaluations
- Internet savvy
- Prioritizing workflows
- Database Management
- Compliance requirements
- Administrative Oversight
Timeline
Account Manager
State Farm Insurance
02.2012 - Current
Master of Arts - Criminal Justice
Southern University At New Orleans
Bachelor of Science - Criminal Justice
Southern University At New Orleans
High School Diploma -
West Jefferson High School
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