Danaisha Duplessis
New Orleans
Summary
Proactive and skilled professional with extensive experience in customer service and coordination. Strong in problem-solving and record-keeping, ready to leverage expertise to enhance service delivery and client engagement.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Wilsons Refrigeration and AC
Columbia
06.2021 - 04.2026
- Coordinated service appointments for residential and commercial HVAC systems.
- Managed customer inquiries and updated clients on service status to enhance communication and satisfaction.
- Maintained accurate records of service calls and customer interactions.
- Trained new staff on company procedures and customer service standards.
- Coordinated service schedules and appointments with clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Handled incoming calls and inquiries from customers regarding services offered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Delivered customer service to resolve issues and maintain high client satisfaction levels.
- Reported service failures and customer concerns to management for continuous improvement.
Customer Service Representative
Zuppardos
Metairie
01.2020 - 05.2021
- Assisted customers with product inquiries and processed orders efficiently to enhance customer experience.
- Resolved customer complaints through effective communication and problem-solving, resulting in improved customer retention.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted customer satisfaction by providing knowledgeable and friendly service while effectively resolving issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front Desk Agent
Hilton Garden Inn Hotel/Ramelli
New Orleans
08.2015 - 01.2020
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed reservations with property management systems, ensuring accurate and timely processing.
- Provided information about hotel amenities and local attractions to guests.
- Collaborated with housekeeping to guarantee room readiness for guest arrivals.
- Processed payments and maintained cash drawers accurately throughout shifts.
- Trained new front desk staff on procedures and customer service standards to enhance team effectiveness.
Education
LPN -
Four D College Nursing School
Victorville, CA11-2009
High School Diploma -
Bradwell Institute
Hinesville, GA05-2002
Skills
- Customer relationship management
- Complaint resolution
- Medical terminology
- Compliance procedures
- Data entry proficiency
- Data entry accuracy
- Documentation
- Record keeping
- Inbound and outbound calling
- Verbal and written communication
- Proactive problem solving
- Attention to detail
- Time management
- Adaptability to change
- Professional demeanor
Timeline
Service Coordinator
Wilsons Refrigeration and AC
06.2021 - 04.2026
Customer Service Representative
Zuppardos
01.2020 - 05.2021
Front Desk Agent
Hilton Garden Inn Hotel/Ramelli
08.2015 - 01.2020
LPN -
Four D College Nursing School
High School Diploma -
Bradwell Institute