Danielle Dalcourt
Lafayette
Summary
Detail-oriented Claims Resolution Specialist with expertise in claims investigation, documentation, and customer relations. Proven ability to manage billing processes and enhance service delivery in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Claims Resolution Specialist
VieMed
08.2025 - Current
- Assisted in processing claims by gathering and reviewing necessary documentation.
- Communicated effectively with clients to clarify claim details and resolve issues.
- Utilized claims management software to track and update claim statuses accurately.
- Collaborated with team members to ensure timely resolution of claims inquiries.
- Conducted research to verify claim eligibility based on policy guidelines.
- Supported the implementation of best practices for efficient claims processing workflows.
- Processed adjustments and posted refunds.
Office Manager
Medicine Clinic of Acadiana
09.2016 - 08.2025
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Managed scheduling for patient appointments, optimizing resource allocation and minimizing wait times.
- Coordinated communication between medical staff and patients, improving service delivery and satisfaction.
- Implemented electronic health record systems, increasing accuracy in patient data management and accessibility.
- Oversaw inventory management of medical supplies, ensuring availability while controlling costs effectively.
- Led initiatives to enhance clinic policies, resulting in improved compliance with healthcare regulations and standards.
Education
No Degree - Medical Office Assistant
SLCC
Lafayette, LA06-2010
High School Diploma -
Bureaux Bridge Senior High
Breaux Bridge, LA05-1995
Skills
- Claims investigation
- Customer relations
- Documentation skills
- Policy coverage expert
- Billing management
- Billing procedures
- Adjustments processing
- Insurance terminology
- Claims analysis
- Teamwork
- Teamwork and collaboration
Timeline
Claims Resolution Specialist
VieMed
08.2025 - Current
Office Manager
Medicine Clinic of Acadiana
09.2016 - 08.2025
No Degree - Medical Office Assistant
SLCC
High School Diploma -
Bureaux Bridge Senior High