Danielle Harris
Baton Rouge
Summary
To obtain a full- time position that will enable me to utilize my experience and abilities with opportunities for advancing my career goals and the goals of my employer as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company
.
Overview
27
27
years of professional experience
Work History
Customer Service/ Tech Support/Sales Associate
Cingular Wireless/AT&T Mobility
08.2006 - Current
- Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Offers alternative solutions where appropriate with the objective of retaining customer’s business
- Handles business transactions in connection with activation customer account on a computer terminal
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
- Makes financial decisions to protect/collect revenues and adjusts Customer accounts and data entry.
- Respond to customer correspondence in appropriate manner.
- Worked effectively in fast-paced environments.
- Constructed multiple, detailed and informative presentations regarding the installation and operation of screen reading software.
- Accurately enter order information, including updating of customer accounts, telephone and contact numbers.
- Use provided training materials and job tools
- Provide “subject matter expert” support to Customer Service, Technical Support, and Retail Store Agents.
Claims Clerk
Wal-Mart
06.1999 - 08.2006
- 40-hour work week/fulltime employee
- Prepares and processes defective or damaged items to be shipped to the manufacturer or return center to proper credit
- Communicates and responds effectively with customers and associates to answer question, locate merchandise, and provide requested assistance as needed
- Communicates merchandise recall messages effectively to all affected associates and processes recalls by sending the merchandise to the appropriate location
- Prints, organizes, and separates various reports; summarizes relevant information; and distributes reports to appropriate associates ; and organizes and maintains an effective filling system
- Packs items, including heavy and damaged goods, in appropriate boxes or containers using proper handling procedures of chemical merchandise and attaches correct shipping labels to ensure proper credit is received by the facility according to company procedures.
- Ensures a safe and clean environment by maintaining safety standards, such as the proper disposal of liquids, hazardous materials, and damaged goods
- Processes and ships hazardous chemicals and pharmacy claims, and processes inventory adjustments on stolen merchandise and facility use items pursuant to company procedures
Sales/pharmacy Cashier
Rid Aid
08.1998 - 06.1999
- Company Overview: (Business Closed)
- Answer customers questions, and provide information on procedures or Policies
- Monitor checkout stations to ensure that they have adequate cash Available and those they are staffed appropriately
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Education
High School Diploma -
Robert E. Lee High School
05-1997
No Degree -
Louisiana Technical College
01.2000
No Degree - General Studies
Baton Rouge Community College
Skills
- Customer Service experience
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Sales expertise
- Problem-solving
- Excellent people skills
Timeline
Customer Service/ Tech Support/Sales Associate
Cingular Wireless/AT&T Mobility
08.2006 - Current
Claims Clerk
Wal-Mart
06.1999 - 08.2006
Sales/pharmacy Cashier
Rid Aid
08.1998 - 06.1999
High School Diploma -
Robert E. Lee High School
No Degree -
Louisiana Technical College
No Degree - General Studies
Baton Rouge Community College
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