Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Henson

Westwego

Summary

Experienced with managing and coordinating appointments efficiently. Utilizes strong organizational skills to maintain accurate schedules and ensure smooth operations. Knowledge of effective communication practices to facilitate seamless interactions between clients and staff.

Overview

10
10
years of professional experience

Work History

Appointment Clerk

Estes Express
07.2023 - Current
  • Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
  • Participated in regular team meetings and trainings to stay current on industry trends, best practices, and emerging technologies for a cutting-edge appointment scheduling process.
  • Expedited urgent appointment requests by prioritizing bookings based on urgency and provider availability.
  • Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
  • Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
  • Documented all calls and inquiries in computer system.
  • Check in drivers and enter delivery manifest data.
  • Maintain lists of freight, verify via bill of lading, and document any discrepancies.
  • Image in bill of lading and other documents.
  • Enter data into dispatching system.


Assistant Store Manager

Extra Space Storage
03.2021 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Stower

Amazon
05.2021 - 06.2022
  • Inspected items for any damages and reported to supervisor.
  • Sorted products onto shelves according to type, weight, and size.
  • Maintained clean and organized workspace.
  • Increased efficiency in processes by implementing organization and time management skills.

Sales Associate

Bargain Cars
01.2018 - 02.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lead Surveillance Agent

Evangeline Downs Racetrack & Casino
08.2015 - 11.2017
  • Assisted in the reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
  • Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
  • Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
  • Collaborated with casino security personnel for effective incident response and resolution.
  • Improved internal communication by actively participating in team meetings and sharing pertinent information regarding potential threats or vulnerabilities.
  • Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
  • Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
  • Monitored security cameras for improper actions by patrons and dealers.
  • Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.

Education

GED -

Cecilia High School
Cecilia, LA
05-2006

Skills

  • Work independently
  • Excellent phone demeanor
  • Goal oriented
  • Customer service experience
  • Strong organization
  • Scheduling appointments
  • Microsoft office
  • Follow-up skills

Timeline

Appointment Clerk

Estes Express
07.2023 - Current

Stower

Amazon
05.2021 - 06.2022

Assistant Store Manager

Extra Space Storage
03.2021 - 08.2022

Sales Associate

Bargain Cars
01.2018 - 02.2021

Lead Surveillance Agent

Evangeline Downs Racetrack & Casino
08.2015 - 11.2017

GED -

Cecilia High School

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Danielle Henson