Danielle Kerlec
Marrero
Summary
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills in any role.
Overview
11
11
years of professional experience
Work History
Owner
Aurora Maddox Creations
03.2020 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Designing images via tablet
- 3D Printing Cookie Cutters
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales & Revenue Manager
St. Christopher Hotel
02.2016 - 03.2020
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
Revenue Cycle Specialist
Ochsner Hospital
05.2014 - 02.2016
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Monitored market trends and news to identify emerging opportunities.
Education
Associate Degree - Business
Delgado College
New Orleans, LA05.2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Strategic planning
- Marketing
- Financial management
- Sales leadership
Timeline
Owner
Aurora Maddox Creations
03.2020 - Current
Sales & Revenue Manager
St. Christopher Hotel
02.2016 - 03.2020
Revenue Cycle Specialist
Ochsner Hospital
05.2014 - 02.2016
Associate Degree - Business
Delgado College
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