Danielle McVay
Monroe
Summary
Delivers exceptional administrative support and data entry with a focus on enhancing customer interactions. Skilled in processing applications and managing financial transactions accurately, while maintaining efficient communication to elevate overall service quality. Prioritizes meticulous attention to detail in every task.
Overview
13
13
years of professional experience
Work History
Receptionist and Business license specialist
Quachita Parish Police Jury
Monroe
05.2023 - Current
- Process all video bingo, alcohol and business license applications for new businesses and renewals for old businesses
- Managed phone inquiries at front desk, assisting callers and recording messages to ensure efficient communication.
- Assisted customers in-store by addressing inquiries, enhancing customer experience.
- Processed cash receipts for payments and accounts, ensuring accurate financial transactions.
Operator/ dispatcher
ALARM MONITORING SERVICES
Monroe
10.2020 - 12.2022
- Processed and dispatched all received alarms to ensure timely response
- Answered calls from dealers and subscribers
- Recorded messages for subscribers and ensured delivery to appropriate dealers
- Input information into Stages systems for accurate record-keeping
- Tested systems for subscribers and dealers to verify functionality
- Followed with all security guidelines
Kennel worker and Assistant Manager
HAPPY TAILS
Monroe
03.2019 - 06.2020
- Maintained kennel room cleanliness, fostering a healthy environment for pets
- Properly feed and give medicine to dogs
- Check in dogs for daycare
- Handled incoming phone calls, delivering information and support to clients
- Welcomed customers warmly upon entry, enhancing the overall client experience
- Book board appointments
- Book groom appointments
DATA ENTRY CLERK
MONROE CITY PROSECUTOR'S OFFICE
Monroe
03.2018 - 12.2018
- Entered summons data into Justware system for case tracking
- Entered tickets into Justware system
- Retrieved crash reports from La Crash System for analysis
- Pull booking cards from city court system
- Managed front desk operations
- Assisted public with inquiries and facilitated access to information
- Answering phone calls
Exchange Enrollment Specialist
Vantage Health Plan Inc
Monroe
10.2017 - 03.2018
- Processed applications received via email, fax, and inner office to ensure timely enrollment.
- Entered member change forms and Authorized Representative forms to maintain accurate member records.
- Contacted individuals to provide updates and verify received information, enhancing communication and service accuracy.
- I would also do other tasks that would need to be done that day when asked.
- Follow all HIPAA regulations
Crime Analyst Assistant
Monroe Police Department
Monroe
05.2013 - 07.2017
- Assisted in gathering and mapping data for weekly meetings to support informed decision-making
- Maintained adherence to security measures and protocols during daily operations to protect sensitive information
- Executed operational procedures accurately to ensure compliance with established policies
- Input any paperwork that was received into the computer
- Manage the receptionist area responding to telephone & in-person requests
Education
High School Diploma -
ST. Frederick Catholic High Scholl
Monroe, LA05-2013
Some college - Business Administration
University of Louisiana At Monroe
Monroe, LASkills
- Front desk management
- Customer service
- Reception desk management
- Office administration
- Results-oriented mindset
- Compliance regulations
- Document management
- Microsoft PowerPoint proficiency
- Data inputting
- Email communication
- Microsoft Outlook proficiency
- Attention to detail
- Microsoft PowerPoint proficiency
- Office suite proficiency
- Time management
- Schedule management
- Multitasking abilities
- Task prioritization
- Deadline-oriented approach
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Adaptability to change
- Effective communication
- Communication skills
- Professional phone manners
- Professional demeanor
- Results-oriented mindset
- Resourcefulness
- Data analysis
- Project management
- Team collaboration
- File management
- Data inputting
- Professional phone manners
Timeline
Receptionist and Business license specialist
Quachita Parish Police Jury
05.2023 - Current
Operator/ dispatcher
ALARM MONITORING SERVICES
10.2020 - 12.2022
Kennel worker and Assistant Manager
HAPPY TAILS
03.2019 - 06.2020
DATA ENTRY CLERK
MONROE CITY PROSECUTOR'S OFFICE
03.2018 - 12.2018
Exchange Enrollment Specialist
Vantage Health Plan Inc
10.2017 - 03.2018
Crime Analyst Assistant
Monroe Police Department
05.2013 - 07.2017
High School Diploma -
ST. Frederick Catholic High Scholl
Some college - Business Administration
University of Louisiana At Monroe