Danielle Meyers
Slidell
Summary
Proven leader and effective communicator, adept at enhancing team performance and guest engagement at Beau Chene Country Club. Skilled in multitasking and organization, I excel in fast-paced environments, significantly contributing to increased average check sizes through upselling strategies. Demonstrated reliability and exceptional customer service, training new hires and improving service quality.
Overview
12
12
years of professional experience
Work History
Team Captain-Server/Bartender
Beau Chene Country Club
03.2018 - 11.2023
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Liaised with management to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Set clear expectations for each member's roles and responsibilities, leading to improved accountability across the board.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. As well as holding team members accountable for their responsibilities.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Served high customer volumes during special events, nights, and weekends.
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Implemented upselling strategies that contributed to increased average check size per guest.
Receptionist
St. Tammany Eye Care
10.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- I was also being trained as an optician- helping patients pick out their frames according to size and need.
Shift Lead
Walgreens
04.2012 - 12.2014
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Jackson County High School
Jefferson, Ga05-2010
Skills
- Influencing others
- Strong work ethic
- Strong multitasking
- Organization skills
- Highly reliable
- Exceptional customer service
- Motivation techniques
- Cash handling
- Team player attitude
- Data entry
- Guest engagement
- Clear and effective communication
- Verbal and written communication
- Patience and tolerance
Timeline
Receptionist
St. Tammany Eye Care
10.2020 - 02.2021
Team Captain-Server/Bartender
Beau Chene Country Club
03.2018 - 11.2023
Shift Lead
Walgreens
04.2012 - 12.2014
High School Diploma -
Jackson County High School
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