Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Certification
References
Timeline
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Danielle Taylor

Danielle Taylor

New Orleans

Summary

District Leader with proven expertise in pharmacy and retail operations management. Demonstrated success in leading cross-functional and multi-store teams to optimize daily operations while ensuring compliance with policies and regulations. Achieved consistent sales growth through effective performance improvement initiatives, inventory control, effective marketing, and employee engagement strategies. Recognized for strong leadership in operational management, budget optimization, and enhancing customer satisfaction across multiple locations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

District Leader

CVS HEALTH CORPORATION
01.2018 - Current
  • Oversee real estate portfolio growth and expansion though detailed strategic planning and support.
  • Identify and cultivate acquisition leads and establish relationships with competitors for effective retention of file buy assets.
  • Spearhead roll out of key programs and services based on unique district attributes, managing both front store and pharmacy, communicating with cross-functional teams; liaise with leadership teams to communicate program readiness.
  • Maintain P&L responsibility for the district, curating business plans and strategy to achieve financial goals through operational performance, including delivery on district sales and script goals.
  • Ensure strategic alignment with evolving landscape and business rends within the district to secure potential opportunities and mitigate risks.
  • Direct existing programs in accordance with overarching corporate objectives.
  • Foster internal culture for enhanced employee relations and retention.
  • Develop and implement succession planning and create pipeline of talent.
  • Spearheaded the complete remodel of front-end, Layout changes to drive sales.
  • Led the acquisition of independent pharmacies, achieving effective integration and building conversion into CVS locations; coordinated hiring and training of employees and administering training to ensure adherence to internal systems and culture.
  • Conducted major cosmetic resets of FS cosmetic area.
  • Appointed to lead the transition of a store into a HealthHub model store.
  • Implemented a new verification sharing system within the district, with stores receiving scripts from other locations, conducting data entry verification, and remitting to the original store.
  • Rolled out the myTeam initiative focused on effective staffing and resource allocation to succeed in customer and patient care; published a scorecard three weeks in advance to ensure appropriate lead time in schedule planning.
  • Chosen to participate in a stretch assignment for Special Team that worked to develop new Store Visit Tool for company and also helped develop new reporting system that included deciding which reports to sunset, revamp, and continue based on need.

District Pharmacy Supervisor

CVS HEALTH CORPORATION
New Orleans
03.2011 - 01.2018
  • Direct operations for 21 locations in New Orleans, Louisiana, and Gulf Coast of Mississippi Markets.
  • Conduct in-depth audit operations through on-site visits and inspections, identifying customer issues and strategies to increase script volume, effectively achieving high levels of customer satisfaction and performance metrics.
  • Develop and implement marketing, quality control, and inventory optimization programs to maintain streamlined workflow and profitability.
  • Coordinate recruiting and talent development initiatives, including college recruiting and training programs for interns, externs, and new hires.
  • Monitor operations to maintain quality controls, such as correction of misfills, process flow optimization, and inventory management.
  • Establish standard operating procedures, policies, and best practices in accordance with Federal, State, and local regulations.
  • Administer professional development and technical guidance programs for pharmacist teams.
  • Rolled out new We Care Workflow system and Stores Own Sales program, ensuring employee understanding of corporate programs through status updates and personnel policy and procedure administration.

Regional Support Pharmacist

CVS CAREMARK CORPORATION
New Orleans
09.2009 - 03.2011
  • Provided supportive services to various pharmacy operations within the region, administrating pharmacist training and program management.
  • Respond to and resolve customer complaints, curating strategic process improvements to enhance service offerings within the district.
  • Trained pharmacists to obtain immunizer certifications.
  • Implemented Flu program for all stores, establishing and conducting offsite flu clinics for the district.

Education

Doctor of Pharmacy -

Xavier University of Louisiana
New Orleans, LA

Skills

  • Pharmacy operations
  • Process improvement
  • Revenue growth
  • Strategic planning
  • Regulatory compliance
  • Operational performance
  • Acquisition strategy
  • Customer service
  • Talent development
  • Inventory management
  • Market analysis
  • Visual merchandising
  • P&L management
  • Communication skills
  • Process optimization
  • Cross-functional team leadership

Personal Information

Title: PharmD

Certification

  • Louisiana Board of Pharmacy -issued 11/14/2008
  • Mississippi Board of Pharmacy - issued 07/24/2015
  • APhA Pharmacy Based Immunization Certification - issued 04/08/2010
  • Basic Life Support for Healthcare Providers Certification - issued 07/08/2010

References

References available upon request.

Timeline

District Leader

CVS HEALTH CORPORATION
01.2018 - Current

District Pharmacy Supervisor

CVS HEALTH CORPORATION
03.2011 - 01.2018

Regional Support Pharmacist

CVS CAREMARK CORPORATION
09.2009 - 03.2011

Doctor of Pharmacy -

Xavier University of Louisiana

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Danielle Taylor