Danisse Antonio
Ponchatoula
Summary
Experienced and professional customer service creating a unique experience for any and all customers. Developed speed and efficiency adapting to any situation at hand.
Overview
3
3
years of professional experience
Work History
Boba Barista
Kung Fu Tea
Covington, LA
05.2024 - Current
- Assisted customers with menu selections, enhancing overall customer experience.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Trained new team members on beverage preparation techniques and store procedures.
- Managed cash register operations, accurately processing transactions and handling cash flow.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
PJ's Coffee
Covington, LA
06.2023 - 05.2024
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Implemented process improvements to enhance workflow efficiency during peak hours, reducing wait times for customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LASkills
- Cleanliness and organization
- Adaptability in Fast-paced environments
- Clear communication
- Continuous learning mindset
- Decision making aptitude
- Positive attitude display
- Conflict resolution
- Reliability and punctuality
- Efficient time management
- Time management
- Excellent memory
- Multitasking and organization
Timeline
Boba Barista
Kung Fu Tea
05.2024 - Current
Barista
PJ's Coffee
06.2023 - 05.2024
High School Diploma -
Ponchatoula High School